SVC-19A 시험 - Apple실제시험문제와 답 - 70문항

Question No : 1

Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, “If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts.”
Which of the following is the correct response to this statement?

A.Customers can complete these part replacements more quickly, reducing the chance of ESD damage.
B.Customers are more likely to understand ESD precautions than technicians are.
C.Customers replace far fewer parts than service technicians.
D.Customers are more careful because it is their own device.

정답:
Explanation:
Reference:
https://books.google.com.pk/books?id=2KIKOEwqk-QC&pg=PA93&lpg=PA93&dq=Customers+replace +far+fewer+parts+than+service+technicians&source=bl&ots=Xwepq6PHU3&sig=ACfU3U3JosmD4bmO9ltKvOviy565rh32Sw&hl=en&sa= X&ved=2ahUKEwjhrtzq17_nAhWNxYUKHV7RCeEQ6AEwDHoECAwQAQ#v=onepage&q=Customers% 20replace%20far%20fewer%20parts%20than%20service%20technicians&f=false

Question No : 2

Lew is not certain that his Apple ID is working correctly in macOS.
Which of the following methods would allow Lew to verify that he is using his correct Apple ID in macOS?

A.Open System Preferences, click iCloud, and verify that the account is signed in.
B.Click the Apple menu, select Apple ID, and ensure that Lew’s Apple ID is listed.
C.Open the Apple ID pane in System Preferences.
D.Go to the My Apple ID page (appleid.apple.com) and verify the account is signed in.

정답:
Explanation:
Reference: https://appletoolbox.com/how-to-sign-in-and-sign-out-of-icloud-on-macos-catalina/

Question No : 3

Which of the following precautions are fundamental steps to prevent ESD damage during a repair? (Choose two.)

A.Clean ESD mats regularly.
B.Apply a display protective cover on top of physically damaged displays.
C.Avoid synthetic materials into the work area.
D.Use a battery cover whenever the case is removed from the device.
E.Discard used screws.

정답:

Question No : 4

Which of the following types of data are backed up to iCloud? (Choose two.)

A.Touch ID Settings
B.Device Settings
C.Messages
D.Apple Pay information and settings
E.iCloud Music Library

정답:

Question No : 5

What requirements are needed for iCloud to automatically back up an iOS device each day? (Choose two.)

A.The device has two-factor authentication turned on.
B.The device is powered off.
C.The device is updated to latest iO
D.The device is connected to a power source.
E.The device's screen is locked.

정답:
Explanation:
Reference: https://support.apple.com/en-us/HT203977

Question No : 6

Which of the following is an ESD precaution according to Apple standards?

A.Safety apron made of synthetic fibers should be worn.
B.The relative humidity in a work area should be lower than 50 percent.
C.An ionized air generator can be used instead of grounding a work area.
D.A person working on an ESD-sensitive circuit should not be touched.

정답:

Question No : 7

Which of the following iPhones support using Memoji?

A.iPhone X
B.iPhone 7
C.iPhone 8
D.iPhone 6s

정답:
Explanation:
Reference: https://www.quora.com/Does-Memoji-work-on-all-devices-updated-to-iOS-12

Question No : 8

Which of the following statements is true of electrostatic discharge (ESD) damage?

A.Conventional testing detects all damage caused by ES
B.ESD should ideally occur near active electronic systems.
C.Accidental ESD will result in fewer additional repairs on the same device.
D.ESD impacts microscopic pathways on the integrated circuits.

정답:
Explanation:
Reference: https://www.rs-online.com/designspark/what-is-esd-and-what-damages-can-it-cause

Question No : 9

John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS.
What troubleshooting step should John try first?

A.Verify that both devices are connected to a Wi-Fi network using WPA2 security.
B.Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
C.Verify that both devices have Wi-Fi turned on.
D.Reset Network Settings on iPhone.

정답:
Explanation:
Reference: https://support.apple.com/guide/mac-help/hand-off-between-devices-mchl732d3c0a/mac

Question No : 10

What should be used to properly clean and restore an ESD mat?

A.Any solvent based cleaner
B.Distilled or bottled water
C.Lint-free cloth
D.A cleaner that is specifically designed for ESD mats

정답:
Explanation:
Reference: https://www.ultrastatinc.com/electramat.html

Question No : 11

What are the features of using iCloud as a backup method for an iOS device?

A.Always encrypts backups.
B.Backups can be encrypted or un-encrypted.
C.Offers up to 200 TB of storage.
D.The customer can make backups over cellular networks.

정답:
Explanation:
Reference: https://www.pcworld.com/article/2154792/backups-via-icloud-or-itunes-the-crucial-differencesthat-affect-your-data.html

Question No : 12

Which of the following is an ESD precaution that must be taken when working with Apple devices?

A.Use polyester foam mats to ground the workbench.
B.Do not place internal components on metal surfaces.
C.Pick up circuit boards using their connectors.
D.When handling internal components, wear synthetic materials.

정답:
Explanation:
Reference: http://www.peachpit.com/articles/article.aspx?p=760956

Question No : 13

Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?

A.Turn off iPhone Cellular Calls in iCloud preferences.
B.Turn off iPhone Cellular Calls in System Preferences.
C.Turn off iPhone Cellular Calls in FaceTime preferences.
D.Turn off iPhone Cellular Calls in Messages preferences.

정답:
Explanation:
Reference: https://discussions.apple.com/thread/6836476

Question No : 14

In which of the following circumstances should a technician ensure that he or she is grounded to minimize ESD?

A.The technician is conducting a current test on a device.
B.The technician is working on a device that is plugged in to AC power.
C.The technician is cleaning the display on a device after reassembly.
D.The technician is replacing a circuit board inside a device.

정답:

Question No : 15

Which of the following are required to setup iTunes backup with an iPhone 8? (Сhoose two.)

A.Encrypted volume on Mac or PC
B.Lightning to USB Cable
C.iCloud account
D.Computer compatible with iTunes
E.iTunes Store account

정답:
Explanation:
Reference: https://support.apple.com/guide/itunes/back-up-your-ios-or-ipados-device-itns3280/windows

Apple SVC-19A 시험