Salesforce Certified Platform Administrator II 시험 - Salesforce실제시험문제와 답 - 250문항

Question No : 1

An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf.
What will happen to the Sales user's record access after running this flow?

A.Read access will be lost to the record.
B.Edit access will be lost to the record.
C.Record Access remains the same.
D.A new record owner will be assigned.

정답:
Explanation:
Changing the record type of a record does not affect the record access of a user. Record access is determined by the organization-wide default, role hierarchy, sharing rules, manual sharing, teams, and ownership. Record type only affects the page layout and picklist values that are available for the record. Therefore, if a user has access to a record before changing its record type, they will still have
the same access after changing its record type.
Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_sharing_overview.htm&type=5

Question No : 2

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account.
What could be the issue?

A.A primary Account relationship Is required on a Contact regardless of the page layout settings.
B.The Contact has Indirect relationships to other Accounts.
C.The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.
D.Private Contacts need to be enabled in Setup.

정답:
Explanation:
When the feature for Contacts to multiple Accounts is enabled, a Contact can have a direct relationship with multiple Accounts. However, one of these relationships must be designated as the primary Account relationship. This relationship is required on a Contact regardless of the page layout settings and cannot be removed unless the Contact is deleted or merged with another Contact.
Reference:
https://help.salesforce.com/s/articleView?id=sf.shared_contacts_set_up.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.shared_contacts_considerations.htm&type=5

Question No : 3

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove
the primary Account from a Contact but Is unable to do so. The administrator has already updated
the page layout to no longer require an Account.
What could be the issue?

A.A primary Account relationship Is required on a Contact regardless of the page layout settings.
B.The Contact has Indirect relationships to other Accounts.
C.The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.
D.Private Contacts need to be enabled in Setup.

정답:
Explanation:

Question No : 4

Sales reps at AW Computing hove been reporting that contact phone numbers sometimes revert book to on old value after being updated.
What should the administrator do to resolve this issue?

A.Schedule Apex jobs.
B.Delete all workflow rules.
C.Add an invocable process.
D.Consolidate automation tools.

정답:
Explanation:
One possible cause of unexpected changes to record values is having multiple automation tools that update the same field on the same object. This can create conflicts and overwrite each other’s values. To resolve this issue, the administrator should consolidate automation tools and use only one tool per object and field combination. This can help avoid confusion and ensure consistent results.
Reference:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/business_process_automation/automation_considerations

Question No : 5

Soles reps at AW Computing hove asked the Administrator to help them close deals faster on the Salesforce mobile app when they're in the new. They want to be able to quickly close an opportunity and have key fields, like status, pre populated to Closed Won.
What should an administrator create to achieve this?

A.Object-specific Quick Action
B.Global Quick Action
C.Lightning Component
D.Enhanced Related Lists

정답:
Explanation:
An object-specific quick action is a type of action that allows users to do something in the context of a specific object, such as creating or updating a record, logging a call, sending an email, or launching a custom action. In this case, the administrator can create an object-specific quick action on the opportunity object that pre-populates certain fields with predefined values and allows users to quickly close an opportunity from the Salesforce mobile app.
Reference:
https://help.salesforce.com/s/articleView?id=sf.actions_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.actions_objectspecific_actions.htm&type=5

Question No : 6

A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.
Which two area should the administrator review to understand potential root causes? Choose 2 answers

A.Identity Verification History
B.Login History
C.Debug Logs
D.Setup Audit Trail

정답:
Explanation:
Identity verification history and login history are two areas that the administrator can review to understand potential root causes of multi-factor authentication issues. Identity verification history shows the methods and results of identity verification attempts for a user, such as email verification, SMS verification, or app verification. Login history shows the status, source, and location of login attempts for a user, as well as any login errors or challenges that occurred. These two areas can help the administrator identify if the user entered the correct verification code, if the user’s device or app is compatible with multi-factor authentication, or if there are any network or security issues that
prevent successful verification.
Reference:
https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5

Question No : 7

An administrator is using the Dev Console Log Inspector to troubleshoot a Process Builder.
What event type should the administrator look for in the event column?

A.Event types beginning with FLOW
B.Event types beginning with AUTOMATE
C.Event types beginning with WORKFLOW
D.Event types beginning with PROCESS

정답:
Explanation:
The Dev Console Log Inspector is a tool that allows you to view and analyze debug logs in a graphical interface. Debug logs contain information about database operations, system processes, and errors that occur when executing a transaction or running unit tests. To troubleshoot a process builder, the administrator should look for event types beginning with FLOW in the event column. These event types indicate the start and end of a flow interview, as well as any flow elements, faults, or decisions
that occur during the execution.
Reference:
https://help.salesforce.com/s/articleView?id=sf.code_dev_console_log_inspector.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.code_debug_log_event_types.htm&type=5

Question No : 8

How should an administrator ensure the appropriate number of digits are entered Into the custom encrypted field created to capture credit card numbers on the Opportunity object?

A.Use the credit card number mask type.
B.Define the number of mask characters.
C.Enter the number of digits at the field level.
D.Create a validation rule to ensure the length.

정답:
Explanation:
A validation rule is a formula that validates the data entered by a user and prevents the record from being saved if the data does not meet certain criteria. In this case, the administrator can create a validation rule to ensure that the custom encrypted field for credit card numbers has exactly 16 digits. The other options are not applicable for encrypted fields.
Reference:
https://help.salesforce.com/s/articleView?id=sf.fields_about_encrypted_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5

Question No : 9

What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?

A.Before save How Trigger
B.Batch Update
C.Workflow Rule Field Change
D.Screen Row

정답:
Explanation:
A before save flow trigger is a type of flow that runs before a record is saved and can update the record without any additional actions or database operations. This can expedite the time required to update the records and improve performance. A before save flow trigger can be used as an alternative to a process builder that updates the same record that triggered it.
Reference:
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_triggers.htm&type=5

Question No : 10

An administrator has found a free app on the AppExchanged and would like to install it.
Which three items should the administrator take to consideration before installed he managed package? Choose 3 answers

A.Custom objects and custom fields used by the app count against the org’s limits.
B.Managed apps do not undergo a formal security review by Salesforce.
C.Apps may require certain Salesforce editions or features to be enabled.
D.Apps may require external, third-party web services to function properly.
E.Apps must be installed in production before the app can be installed in a sandbox.

정답:
Explanation:
Before installing a managed package from the AppExchange, the administrator should take into consideration several factors, such as:
Custom objects and custom fields used by the app count against the org’s limits. The administrator should check how many custom objects and fields are available in their org and how many are used by the app.
Apps may require certain Salesforce editions or features to be enabled. The administrator should check the app’s requirements and compatibility with their org’s edition and features.
Apps may require external, third-party web services to function properly. The administrator should check if the app integrates with any external services and if they need to set up any authentication or configuration for them.
The other two options are incorrect because:
Managed apps do undergo a formal security review by Salesforce before they are listed on the AppExchange.
Apps can be installed in a sandbox before they are installed in production.
Reference:
https://help.salesforce.com/s/articleView?id=sf.distribution_installing_packages.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.appexchange_install_guide.htm&type=5

Question No : 11

AW Computing wants to embed a report chart on the Account record page that shows the value of closed sales for that account. The chart should be limited to users in the Sales Manager role on the Account record pages.
how should this be accomplished?

A.Create a new report and assign it to the component.
B.Create a new page layout for the Sales Manager role.
C.Filter component visibility for the Account I
D.Filter component visibility for the Sales Manager role.

정답:
Explanation:
To embed a report chart on a record page, you need to use a lightning component that displays report charts. You can filter the component visibility by setting conditions based on record fields, user attributes, or device type. In this case, you can filter the component visibility by matching the Account ID field on the report chart with the Account ID field on the record page. This will ensure that only the relevant data for that account is shown on the chart.
Reference: https://help.salesforce.com/s/articleView?id=sf.reports_embed_chart_lightning.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.app_builder_set_component_visibility.htm&type=5

Question No : 12

Users report that the industry picklist field is no longer visible on account records.
What test can an administrator use to troubleshoot the issue?

A.Field audit history
B.Setup audit trail
C.Field history tracking
D.Debug log

정답:
Explanation:
The setup audit trail tracks the recent setup changes that you and other administrators have made to your org. It can help you troubleshoot issues by showing you what changes were made, who made them, and when. In this case, the setup audit trail can help the administrator identify if someone changed the field-level security, page layout, or profile settings for the industry picklist field.
Reference: https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5

Question No : 13

Dream house Realty has created a custom object to track its Open Houses with a master-detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status or Pending so they can see the value from the Property record.
What feature should the administrator implement?

A.Lightning Component
B.Formula Fields
C.Roll-Up Summary
D.visualforce Page

정답:
Explanation:
A roll-up summary field is used to display a value in a master record based on the values of a set of related detail records. In this case, the administrator can create a roll-up summary field on the Properties object that counts the number of Open House records in a Pending status.
Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5

Question No : 14

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.
How should the administrator ensure this Is configured correctly?

A.Configure ore app per department and activate record pages for each app.
B.Create permission sets for each department and assign them to the backup team users.
C.Adjust the profile of the backup users each day to align with the proper access they require.
D.Allow the backup team users to update their own profile with Delegated Administration.

정답:
Explanation:
Configure one app per department and activate record pages for each app is how the administrator should ensure this is configured correctly. An app is a collection of items that work together to serve a particular function for a group of users. An app can include items such as tabs, objects, reports, dashboards, and record pages. A record page is a type of Lightning page that displays details about a specific record. A record page can be customized using Lightning App Builder and activated for different apps, profiles, or record types. By configuring one app per department and activating record pages for each app, the administrator can ensure that the backup team users can view records in a way that makes sense for each department depending on which app they are using.

Question No : 15

An administrator created a new custom object. When trying to upload new records to the custom object using.
Date Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?

A.Assign a permission set to give them access to the new object.
B.Check the Field-Level Security of the new custom object’s Name field.
C.Ensure Allow Sharing is checked on the custom object.
D.Confirm the object us marked as deployed and not in development.

정답:
Explanation:
Confirm the object is marked as deployed and not in development is what the administrator should do to resolve the issue. A custom object can be marked as deployed or in development depending on its readiness for use. A custom object that is marked as in development is not visible to users or available for data import or export. A custom object that is marked as deployed is visible to users and available for data import or export. Therefore, the administrator should make sure that the new custom object is marked as deployed before using Data Loader to upload records to it

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