Pegasystems PEGACPBA24V1 시험

Question No : 1

Which requirement is best implemented by using a Wait Step in a Case?

• A.You cannot complete a purchase Case on a website unless you complete a New Account child Case.
• B.You must pause a Case until a user uploads a signed document.
• C.You cannot proceed with an expense report until a manager approves the request.
• D.You must send an email after a user completes a form.

답을 확인하기

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question assesses the use of Wait steps.
A: Incorrect. Case dependencies use “Wait for Case” configurations, not Wait steps.Extract: Pega Academy,Case Management C Case Dependencies: “Parent cases pause until child cases reach a specified status.”
B: Correct. Wait steps pause cases for user actions like document uploads.Extract: Pega Academy, Process Design C Wait Step: “A Wait step pauses a case until a condition, like a property update, is met.”
C: Incorrect. Approvals use Approval steps, not Wait steps.Extract: Pega Academy,Process Design C
Approvals: “Approval steps route tasks for user approval.”
: Pega Academy,Business Architect ‘23 Mission; CPBA Study Guide 8.8, Wait Steps; Pega Help,Configuring Wait Steps.

Question No : 2

Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.

답을 확인하기

정답:


Explanation:
Process Step Description: "A user enters information for a car reservation request."
Process Step: Collect Information
Process Step Description: "The system evaluates the request type to determine the next step."
Process Step: Decision
Process Step Description: "A manager determines whether to approve or reject a timesheet."
Process Step: Approval
Process Step Description: "The system notifies the user of the case status by email."
Process Step: Automation
A user enters information for a car reservation request.
Process Step: Collect Information
This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.
: Pega Platform Business Architect Essentials, Chapter on Data Collection.
The system evaluates the request type to determine the next step.
Process Step: Decision
This step involves the system making a determination based on the provided information. A decision step in Pega is used to evaluate conditions and determine the next path or action in the case workflow.
Reference: Pega Platform Business Architect Essentials, Chapter on Decision Management.
A manager determines whether to approve or reject a timesheet.
Process Step: Approval
This step is about reviewing and making an approval decision. In Pega, approval steps are used when a human needs to review the case and make a decision to approve or reject it.
Reference: Pega Platform Business Architect Essentials, Chapter on Case Life Cycle Management.
The system notifies the user of the case status by email.
Process Step: Automation
This step involves automated communication. Automation steps in Pega can be configured to perform tasks like sending emails, updating records, or other system actions without manual intervention.
Reference: Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence.

Question No : 3

You are assigned to a Pega implementation project as a Pega business architect.
Which task are you expected to perform?

• A.Identify the initial backlog of case types
• B.Organize the Project Kickoff meeting
• C.Identify the scope of the initial release
• D.Help to refine user stories ahead of a sprint

답을 확인하기

정답:

Question No : 4

Identify three ways AI enables Pega Platform™ applications to achieve better outcomes. (Choose Three)

• A.Process and Task mining increases operational inefficiencies.
• B.AI-generated imagery entertains customers awaiting case resolution.
• C.Natural language processing (NLP) converts unstructured text to actionable data.
• D.Customer interactions are personalized with AI-generated next best actions.
• E.Predictive and adaptive analytics anticipate missed deadlines.

답을 확인하기

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests AI in Pega.
A: Incorrect. Mining improves efficiency.Extract: Pega Academy,AI in Pega: “Process mining enhances efficiency.”
B: Incorrect. Imagery is not a feature.Extract: Pega Academy,AI in Pega: “AI focuses on data and decisions.”
C: Correct. NLP processes text.Extract: Pega Academy,AI in Pega: “NLP converts text to actionable data.”
D: Correct. Personalizes interactions.Extract: Pega Academy,AI in Pega: “AI delivers next best actions.”
: Pega Academy,Business Architect ‘23 Mission; CPBA Study Guide 8.8, AI Features; Pega Help,AI in Pega.

Question No : 5

The goal of security features in a Pega Platform™ application is to maintain which three of the following concepts? (Choose Three)

• A.Availability
• B.Integrity
• C.Extensibility
• D.Maintainability
• E.Confidentiality

답을 확인하기

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests the core security principles of Pega Platform applications, as outlined in the Certified Pega Business Architect (CPBA) curriculum, specifically focusing on the security triad (CIA: Confidentiality, Integrity, Availability).
A. Availability: Correct. Availability ensures that the Pega application remains accessible to authorized users, a key security goal. Pega’s security features, such as load balancing and failover mechanisms, support this.Extract: Pega Academy,Security Overview: “Availability ensures applications are accessible to authorized users, supported by robust system design.”
B. Integrity: Correct. Integrity protects data from unauthorized modification, ensuring accuracy and
reliability. Pega uses access controls and audit logging to maintain integrity.Extract: Pega Academy,
Security Overview: “Integrity prevents unauthorized changes to data, using access roles and logging.”
C. Extensibility: Incorrect. Extensibility relates to application customization, not a primary security goal.Extract: Pega Academy,Application Design: “Extensibility enables customization but is not a security principle.”
D. Maintainability: Incorrect. Maintainability relates to system upkeep, not security.Extract: Pega
Academy,System Administration: “Maintainability ensures ease of system updates, not security.”
E. Confidentiality: Correct. Confidentiality protects sensitive data from unauthorized access, using encryption and access controls in Pega.Extract: Pega Academy,Security Overview: “Confidentiality safeguards data through encryption and role-based access.”



:
Pega Academy,Business Architect ‘23 Mission, Module on Security.
Pega Certified Business Architect Study Guide, Version 8.8, Section on Security Principles.
Pega Help Documentation,Security Overview.

Question No : 6

Consider the following scenario:
- During the Interview process for a Job Application case, an administrative assistant selects the date and - location of the interview
- Next, an email invitation is sent to the candidate
- During the interview, the hiring manager captures notes from the discussion
- Finally, the candidate is assigned a technical exercise and the results are added to the case
Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose two.)

• A.Notify Candidate
• B.Ask Questions
• C.Technical Exercise
• D.Schedule Interview

답을 확인하기

정답:

Question No : 7

Which one of the following options includes the three pillars of a Pega Platform™ application?

• A.Microjourney, Stages and Steps, Data and Interfaces
• B.Journeys, Personas and Channels, Data and Interfaces
• C.Cases, Channels, and Data Integrations
• D.Microjourneys®, Personas and Channels, Data and Interfaces

답을 확인하기

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Pega application pillars.
A: Incorrect. Stages and Steps are components.Extract: Pega Academy,Pega Platform: “Pillars are broader concepts.”
B: Incorrect. Journeys are not Microjourneys.Extract: Pega Academy,Pega Platform: “Microjourneys are specific customer journeys.”
C: Incorrect. Lacks Personas.Extract: Pega Academy,Pega Platform: “Personas define user roles.”
: Pega Academy,Business Architect ‘23 Mission; CPBA Study Guide 8.8, Pega Platform; Pega Help, Application Pillars.

Question No : 8

In a mortgage application, the user creates a loan request. Before approving, the loan officer must receive appraisal results.
How do you configure the Case Types to reflect this relationship? (Note: This question appears as a duplicate of Question 50, but I’ll treat it as a separate instance for completeness.)

• A.Make Loan Request a parent Case Type and Appraisal a child Case Type.
• B.Make both Loan Request and Appraisal parent Case Types.
• C.Make Appraisal a parent Case Type and Loan Request a child Case Type.
• D.Make Mortgage a parent Case Type, with Loan Request and Appraisal as child Case Types.

답을 확인하기

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests case relationships in Pega’s Case Management framework, specifically parent-child case dependencies.
A: Correct. The Loan Request is the parent case, and Appraisal is a child case, as the appraisal is a sub-
task required before approval.Extract: Pega Academy,Case Management C Case Dependencies: “A parent case creates child cases for sub-tasks, such as an appraisal for a loan request.”
B: Incorrect. Both being parents is illogical, as appraisal is a dependency.Extract: Pega Academy,Case
Management: “Parent-child relationships reflect task dependencies.”
C: Incorrect. Appraisal as parent reverses the dependency.Extract: Pega Academy,Case Management:
“Child cases support parent case tasks.”
D: Incorrect. Introducing Mortgage as parent adds unnecessary complexity.Extract: Pega Academy,
Case Management: “Case Types should reflect specific task hierarchies.”
Pega Academy,Business Architect ‘23 Mission, Module on Case Management.
Pega Certified Business Architect Study Guide, Version 8.8, Section on Case Relationships.
Pega Help Documentation,Configuring Case Hierarchies.

Question No : 9

A sales manager must be able to approve sales quote proposals by email and from their mobile devices.
What do you implement this requirement?

• A.Add an Approve/Reject step and a Send Email step.
• B.Add an Approve/Reject step and enable email notifications on the case type.
• C.Add an Approve/Reject step and enable approval from email and mobile.
• D.Add an Approve/Reject step with mobile approval enabled and add a Send Email step.

답을 확인하기

정답:
Explanation:
To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.
Reference: Pega Academy - Configuring approvals: Enabling approval from email and mobile devices allows users to respond to approval requests directly from email notifications and mobile applications, providing flexibility and efficiency in case management.

Question No : 10

While running through a case life cycle, a business stakeholder notices a problem in a summary view. The view should be read-only but half of the form can be edited.
How can the business communicate this problem to the development tem using Agile Workbench?

• A.Create a comment
• B.Create a story
• C.Create a bug
• D.Create a note

답을 확인하기

정답:

Question No : 11

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?

• A.Open the Channels landing page, and then add a new portal.
• B.Open the Explore data landing page, and then create a new insight.
• C.Open the Explore data landing page, and then add a Reporting widget.
• D.Open the Data landing page, and then create a new insight.

답을 확인하기

정답:
Explanation:
To create a visualization that allows managers to track the number and status of Customer Support Request cases submitted over the last 30 days, follow these steps:
Open the Explore data landing page:This page allows you to create and explore data visualizations.
Create a new insight:Insights help you visualize and analyze data trends and metrics.
References:
Pega Academy: Data Exploration and Visualization
Pega Documentation: Creating Insights

Question No : 12

Consider this requirement for a business transaction:
- If approved, the request is forwarded to the Fulfilment department
- If the manager rejects the request, it is sent back to the employee for reconciliation or cancellation
The Fulfillment department will process the request if the requested items are in stock
An employee submits a request to purchase equipment. The request is sent to the manager for review and approval.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages.

• A.Option A
• B.Option B
• C.Option C
• D.Option D

답을 확인하기

정답:

Question No : 13

Which of the following statements about responsive breakpoints is true?

• A.By default, tables have two responsive breakpoints.
• B.Responsive breakpoints rely on fixed widths.
• C.Custom responsive breakpoints are configured in App Studio.
• D.Responsive breakpoint behavior changes based on the device brand.

답을 확인하기

정답:
Explanation:
The statement that is true about responsive breakpoints is: C. Custom responsive breakpoints are configured in App Studio. This allows you to define how the UI behaves at different screen sizes.
Responsive Breakpoints: These are used to adapt the UI layout for different screen sizes, ensuring a good user experience on all devices.
References:
Pega Academy: Responsive UI Design
Pega Documentation: Configuring Responsive Breakpoints in App Studio

Question No : 14

As a Pega Business Architect, with which three stakeholders do you collaborate to manage scope, timeline, and budget? (Choose Three)

• A.Project Delivery Lead
• B.Scrum Master
• C.Product Owner
• D.System Architect
• E.Business Analyst

답을 확인하기

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests stakeholder collaboration.
A: Correct. Leads manage project constraints.Extract: Pega Academy,Project Management: “Project Delivery Leads oversee scope and budget.”
B: Correct. Scrum Masters manage timelines.Extract: Pega Academy,Agile Delivery: “Scrum Masters ensure timeline adherence.”
C: Correct. Product Owners define scope.Extract: Pega Academy,Agile Delivery: “Product Owners prioritize scope.”
D: Incorrect. SAs implement, not manage.Extract: Pega Academy,Agile Delivery: “System Architects build solutions.”
: Pega Academy,Business Architect ‘23 Mission; CPBA Study Guide 8.8, Project Management; Pega Help, Stakeholder Roles.

Question No : 15

Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation.
What skill must Javi use to get the Business team to incorporate IT’s proposed solution?

• A.Change management
• B.Communication and facilitation
• C.Process Design
• D.Analytical

답을 확인하기

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests BA skills.
A: Incorrect. Change management is broader, not specific to stakeholder persuasion.Extract: Pega
Academy,Business Architect Role: “Change management supports adoption, not direct persuasion.”
B: Correct. Communication and facilitation persuade stakeholders.Extract: Pega Academy,Business
Architect Role: “BAs use communication and facilitation to align stakeholders on solutions.”
C: Incorrect. Process Design is technical, not persuasive.Extract: Pega Academy,Process Design:
“Process Design configures workflows, not stakeholder alignment.”
: Pega Academy,Business Architect ‘23 Mission; CPBA Study Guide 8.8, BA Role; Pega Help,Business Architect Responsibilities.