ITIL-4-DITS 시험 - Peoplecert실제시험문제와 답 - 60문항

Question No : 1

Analyse staff capabilities to identify strengths that can be exploited

A.1 and 2
B.2 and 3
C.3 and 4
D.1 and 4

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Question No : 2

Which statement is CORRECT about risk management in digital organizations?

A.All the organization's slaveholders should contribute to risk assessment
B.All risk management efforts should focus on assets owned by the organization
C.All risk management should start by assessing the current state
D.All risks could cause harm to the organization if they are not managed

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Question No : 3

Which describes digital technology?

A.The internal IT team of a service provider organization
B.A combination of information technology and operational technology
C.An organization that is enabled to do business significantly differently
D.The application of technology for detecting changes in physical devices

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Question No : 4

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?

A.Cannibalism
B.Erosion
C.Concurrence
D.Synergism

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Question No : 5

How frequently should an organization generate and manage its strategy?

A.Once, and never again
B.Annually
C.Continually
D.Every three months

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Question No : 6

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?

A.The technology and resource costs of migrating to the cloud services
B.The ongoing cost of maintaining and supporting the cloud services
C.The estimated increase in revenue generated from sales of the new services
D.The value that would be generated if the organization made a different investment

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Question No : 7

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

A.Vision and strategy should be defined by the executive leader and communicated to me divisions
B.Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
C.Vision and strategy should be defined in collaboration with the leaders of the organization and division
D.Vision and strategy should be defined in collaboration with the enterprise architects and consultants

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Question No : 8

An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?

A.Value
B.Governance
C.Opportunity
D.Practices

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Question No : 9

Which describes an aspect of IT strategy?

A.An understanding of how the IT department enables the business to achieve its strategic goals
B.A strategy to re-launch existing products and services using digital technology
C.A business strategy that relies on digital technology to achieve its goals and purpose
D.A strategic plan to automate internal activities or replace outdated technology

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Question No : 10

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

A.The innovation is low cost
B.The innovation is essential for the a organization to survive
C.The innovation will deliver significant benefit for the organization
D.The innovation is low risk

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Question No : 11

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?

A.Adopt a short-term Increase in the pricing and margins
B.Adjust competitive prices for the market and competition
C.Ensure service costs are clear to the consumers to help regulate prices
D.Establish long-term contracts with fixed prices to help secure future Income

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Question No : 12

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

A.Simple automation
B.Complex automation
C.Intelligent automation
D.Technology replacement modernization

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Question No : 13

Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives
Which is the BEST approach to take when creating the business case(s)?

A.Create one single business case that provides justification for all three initiatives
B.Create one business case for the technology upgrade, and another for the remaining Initiatives
C.Create three different business cases providing justification for each Initiative
D.Create one business case for the organizational change, and another for the remaining Initiatives

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Question No : 14

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

A.Market relevance
B.Omnichannel delivery
C.Customer analytics
D.Customer feedback

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Question No : 15

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?

A.Deliver compulsory strategic awareness sessions regularly
B.Ensure there is one common communication channel for the strategy
C.Utilize metrics to ensure stall comply with the strategy
D.Tallor strategic communications to the stakeholders preferences

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