PECB Certified ISO/IEC 27035 Lead Incident Manager 온라인 연습
최종 업데이트 시간: 2025년11월17일
당신은 온라인 연습 문제를 통해 PECB ISO-IEC-27035 Lead Incident Manager 시험지식에 대해 자신이 어떻게 알고 있는지 파악한 후 시험 참가 신청 여부를 결정할 수 있다.
시험을 100% 합격하고 시험 준비 시간을 35% 절약하기를 바라며 ISO-IEC-27035 Lead Incident Manager 덤프 (최신 실제 시험 문제)를 사용 선택하여 현재 최신 80개의 시험 문제와 답을 포함하십시오.
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Question No : 1
Scenario 5: Located in Istanbul. Turkey. Alura Hospital is a leading medical institution specializing in advanced eye surgery and vision care. Renowned for its modern facilities, cutting edge technology, and highly skilled staff, Alura Hospital is committed to delivering exceptional patient care. Additionally, Alura Hospital has implemented the ISO/IEC 27035 standards to enhance its information security incident management practices.
At Alura Hospital, the information security incident management plan is a critical component of safeguarding patient data and maintaining the integrity of its medical services This comprehensive plan includes instructions for handling vulnerabilities discovered during incident management According to this plan, when new vulnerabilities are discovered, Mehmet is appointed as the incident handler and is authorized to patch the vulnerabilities without assessing their potential impact on the current incident, prioritizing patient data security above all else
Recognizing the importance of a structured approach to incident management. Alura Hospital has established four teams dedicated to various aspects of incident response The planning team focuses on implementing security processes and communicating with external organizations The monitoring team is responsible for security patches, upgrades, and security policy implementation The analysis team adjusts risk priorities and manages vulnerability reports, while the test and evaluation team organizes and performs incident response tests to ensure preparedness
During an incident management training session, staff members at Alura Hospital were provided with clear roles and responsibilities. However, a technician expressed uncertainty about their role during a data integrity incident as the manager assigned them a role unrelated to their expertise. This decision was made to ensure that all staff members possess versatile skills and are prepared to handle various scenarios effectively.
Additionally. Alura Hospital realized it needed to communicate better with stakeholders during security incidents. The hospital discovered it was not adequately informing stakeholders and that relevant information must be provided using formats, language, and media that meet their needs. This would enable them to participate fully in the incident response process and stay informed about potential risks and mitigation strategies.
Also, the hospital has experienced frequent network performance issues affecting critical hospital systems and increased sophisticated cyber attacks designed to bypass traditional security measures. So, it has deployed an external firewall. This action is intended to strengthen the hospital s network security by helping detect threats that have already breached the perimeter defenses. The firewall's implementation is a part of the hospital's broader strategy to maintain a robust and secure IT infrastructure, which is crucial for protecting sensitive patient data and ensuring the reliability of critical hospital systems. Alura Hospital remains committed to integrating state-of-the-art technology solutions to uphold the highest patient care and data security standards.
When vulnerabilities are discovered during incident management, Mehmet takes action to patch the vulnerabilities without assessing their potential impact on the current incident.
Is this action in accordance with ISO/IEC 27035-2 recommendations?
정답: Explanation:
Comprehensive and Detailed Explanation
According to ISO/IEC 27035-2:2016, vulnerabilities identified during incident handling must be assessed and documented before remediation. Immediate patching without evaluating its impact could compromise incident evidence, interfere with ongoing investigations, or unintentionally trigger additional issues.
ISO/IEC 27035-2 recommends that the incident coordinator (or an equivalent role) be responsible for directing how such vulnerabilities are managed and coordinated across relevant teams. This maintains process integrity and avoids uncoordinated actions.
Reference: ISO/IEC 27035-2:2016, Clause 6.4.2: “Detected vulnerabilities should be communicated to appropriate stakeholders for evaluation. Unauthorized immediate actions could affect incident containment or recovery efforts.”
Correct answer: C
Question No : 2
What does the Incident Cause Analysis Method (ICAM) promote?
정답: Explanation:
Comprehensive and Detailed Explanation
From Exact Extract:
The Incident Cause Analysis Method (ICAM) is a root cause analysis technique used across various industries, including cybersecurity, to understand underlying issues behind incidents. It promotes a holistic and structured approach by examining five critical dimensions:
People (human error, behavior, awareness)
Environment (physical or digital conditions)
Equipment (hardware, software, tools)
Procedures (policies, guidelines, workflows)
Organization (culture, leadership, resourcing)
This comprehensive model helps organizations identify both immediate and systemic causes, allowing them to implement more effective corrective actions and prevent recurrence.
Reference: ICAM Framework (adapted for cyber from industrial safety): “The ICAM methodology provides a structured approach to incident analysis using five contributing factor categories.”
ISO/IEC 27035-2 supports root cause analysis practices as part of the post-incident review (Clause 6.4.7).
Correct answer: A
Question No : 3
Scenario 4: ORingo is a company based in Krakow, Poland, specializing in developing and distributing electronic products for health monitoring and heart rate measurement applications. With a strong emphasis on innovation and technological advancement, ORingo has established itself as a trusted provider of high-quality, reliable devices that enhance the well being and healthcare capabilities of individuals and healthcare professionals alike.
As part of its commitment to maintaining the highest standards of information security, ORingo has established an information security incident management process This process aims to ensure that any potential threats are swiftly identified, assessed, and addressed to protect systems and information. However, despite these measures, an incident response team member at ORingo recently detected a suspicious state in their systems operational data, leading to the decision to shut down the company-wide system until the anomaly could be thoroughly investigated Upon detecting the threat, the company promptly established an incident response team to respond to the incident effectively. The team’s responsibilities encompassed identifying root causes, uncovering hidden vulnerabilities, and implementing timely resolutions to mitigate the impact of the incident on ORingo's operations and customer trust.
In response to the threat detected across its cloud environments. ORingo employed a sophisticated security tool that broadened the scope of incident detection and mitigation This tool covers network traffic, doud environments, and potential attack vectors beyond traditional endpoints, enabling ORingo to proactively defend against evolving cybersecurity threats
During a routine check, the IT manager at ORingo discovered that multiple employees lacked awareness of proper procedures following the detection of a phishing email. In response, immediate training sessions on information security policies and incident response were scheduled for all employees, emphasizing the importance of vigilance and adherence to established protocols in safeguarding ORingo's sensitive data and assets.
As part of the training initiative. ORingo conducted a simulated phishing attack exercise to assess employee response and knowledge. However, an employee inadvertently informed an external partner about the ‘attack'’ during the exercise, highlighting the importance of ongoing education and reinforcement of security awareness principles within the organization.
Through its proactive approach to incident management and commitment to fostering a culture of security awareness and readiness. ORingo reaffirms its dedication to safeguarding the integrity and confidentiality of its electronic products and ensuring the trust and confidence of its customers and stakeholders worldwide.
In scenario 4, during a routine check, the IT manager discovered that multiple employees were unaware of the proper procedures following the detection of a phishing email and scheduled immediate training for all employees on information security policies and incident response. Is this recommended?
정답: Explanation:
Comprehensive and Detailed Explanation
Phishing is one of the most common entry points for cybersecurity incidents. ISO/IEC 27035 and ISO/IEC 27002 both recommend security awareness training as a key preventive control. When users do not understand proper response procedures, the risk of successful attacks increases significantly.
Providing immediate training, especially following the identification of a knowledge gap, is considered best practice. This aligns with ISO/IEC 27001:2022 Annex A.6.3 and A.5.36, which emphasize the need for education and continuous awareness on security topics, including how to handle phishing attempts.
Reference: ISO/IEC 27035-1:2016, Clause 6.1 C “Preparation includes awareness training to reduce the likelihood and impact of incidents.”
ISO/IEC 27002:2022, Control A.6.3 C “Personnel should receive appropriate awareness education and training to carry out their information security responsibilities.”
Therefore, the correct answer is A.
Question No : 4
Scenario 3: L&K Associates is a graphic design firm headquartered in Johannesburg, South Africa. It specializes in providing innovative and creative design solutions to clients across various industries. With offices in multiple parts of the country, they effectively serve clients, delivering design solutions that meet their unique needs and preferences.
In its commitment to maintaining information security, L&K Associates is implementing an information security incident management process guided by ISO/IEC 27035-1 and ISO/IEC 27035-2. Leona, the designated leader overseeing the implementation of the incident management process, customized the scope of incident management to align with the organization’s unique requirements. This involved specifying the IT systems, services, and personnel involved in the incident management process while excluding potential incident sources beyond those directly related to IT systems and services.
In scenario 3, which technique did L&K Associates use for its risk analysis process?
정답: Explanation:
Comprehensive and Detailed Explanation
From Exact Extract:
In the scenario, Leona used a methodology that estimates “practical values for consequences and their probabilities,” which clearly points to a quantitative risk analysis approach.
Quantitative risk analysis, as defined in ISO/IEC 27005:2018, involves assigning numerical values (e.g., monetary impact, frequency rates) to both the probability and consequence of risks. This allows for risk prioritization based on actual or estimated figures, enabling data-driven decisions on mitigation strategies.
Qualitative analysis uses descriptive categories (e.g., high/medium/low), and semi-quantitative methods mix ranking scales with partial numeric estimations ― neither of which are described in this scenario.
Reference: ISO/IEC 27005:2018, Clause 8.3.3: “Quantitative risk analysis estimates the probability and impact of risk using numerical values to derive a risk level.”
Therefore, the correct answer is C: Quantitative risk analysis.
Question No : 5
Scenario 4: ORingo is a company based in Krakow, Poland, specializing in developing and distributing electronic products for health monitoring and heart rate measurement applications. With a strong emphasis on innovation and technological advancement, ORingo has established itself as a trusted provider of high-quality, reliable devices that enhance the well being and healthcare capabilities of individuals and healthcare professionals alike.
As part of its commitment to maintaining the highest standards of information security, ORingo has established an information security incident management process This process aims to ensure that any potential threats are swiftly identified, assessed, and addressed to protect systems and information. However, despite these measures, an incident response team member at ORingo recently detected a suspicious state in their systems operational data, leading to the decision to shut down the company-wide system until the anomaly could be thoroughly investigated Upon detecting the threat, the company promptly established an incident response team to respond to the incident effectively. The team’s responsibilities encompassed identifying root causes, uncovering hidden vulnerabilities, and implementing timely resolutions to mitigate the impact of the incident on ORingo's operations and customer trust.
In response to the threat detected across its cloud environments. ORingo employed a sophisticated security tool that broadened the scope of incident detection and mitigation This tool covers network traffic, doud environments, and potential attack vectors beyond traditional endpoints, enabling ORingo to proactively defend against evolving cybersecurity threats
During a routine check, the IT manager at ORingo discovered that multiple employees lacked awareness of proper procedures following the detection of a phishing email. In response, immediate training sessions on information security policies and incident response were scheduled for all employees, emphasizing the importance of vigilance and adherence to established protocols in safeguarding ORingo's sensitive data and assets.
As part of the training initiative. ORingo conducted a simulated phishing attack exercise to assess employee response and knowledge. However, an employee inadvertently informed an external partner about the ‘attack'’ during the exercise, highlighting the importance of ongoing education and reinforcement of security awareness principles within the organization.
Through its proactive approach to incident management and commitment to fostering a culture of security awareness and readiness. ORingo reaffirms its dedication to safeguarding the integrity and confidentiality of its electronic products and ensuring the trust and confidence of its customers and stakeholders worldwide.
Based on scenario 4, are the responsibilities of the incident response team (IRT) established according to the ISO/IEC 27035-2 guidelines?
정답: Explanation:
Comprehensive and Detailed Explanation
ISO/IEC 27035-2:2016 outlines comprehensive responsibilities for an incident response team, which include not just response and mitigation but also:
Assessing and classifying reported events
Determining if they qualify as incidents
Coordinating containment, eradication, and recovery actions
Conducting root cause analysis and lessons learned
While the scenario highlights the team’s strengths in root cause analysis and resolution, it omits one key responsibility: the proper assessment and classification of the anomaly before response. This makes option C the most accurate.
Reference: ISO/IEC 27035-2:2016, Clause 5.2.2 C “The IRT should assess events, determine whether they are incidents, and take appropriate actions.”
Therefore, the correct answer is C.
Question No : 6
What is a crucial element for the effectiveness of structured information security incident management?
정답: Explanation:
Comprehensive and Detailed Explanation
From Exact Extract:
While technical expertise is essential, ISO/IEC 27035 emphasizes that structured incident management must be supported by the awareness and active participation of all personnel across the organization. Effective incident response is not confined to technical teams; human factors―such as early detection, proper escalation, and policy adherence―require engagement from users, management, and third-party stakeholders.
Clause 6.3 of ISO/IEC 27035-1:2016 specifically highlights that staff awareness is critical. Personnel should understand their role in reporting suspicious activity, following defined procedures, and participating in readiness exercises.
Outsourcing (Option C) may support capacity, but it is not a substitute for internal preparedness, awareness, and governance.
Reference Extracts:
ISO/IEC 27035-1:2016, Clause 6.3: “All staff should be aware of their responsibilities in reporting and managing information security incidents.”
ISO/IEC 27001:2022, Control 6.3 and A.6.3.1: “Information security responsibilities must be communicated to and accepted by all personnel.”
Correct answer: B
Question No : 7
Scenario 6: EastCyber has established itself as a premier cyber security company that offers threat detection, vulnerability assessment, and penetration testing tailored to protect organizations from emerging cyber threats. The company effectively utilizes ISO/IEC 27035*1 and 27035-2 standards, enhancing its capability to manage information security incidents.
EastCyber appointed an information security management team led by Mike Despite limited resources, Mike and the team implemented advanced monitoring protocols to ensure that every device within the company’s purview is under constant surveillance This monitoring approach is crucial for covering everything thoroughly, enabling the information security and cyber management team to proactively detect and respond to any sign of unauthorized access, modifications, or malicious activity within its systems and networks.
In addition, they focused on establishing an advanced network traffic monitoring system This system carefully monitors network activity, quickly spotting and alerting the security team to unauthorized actions This vigilance is pivotal in maintaining the integrity of EastCyber’s digital infrastructure and ensuring the confidentiality, availability, and integrity of the data it protects.
Furthermore, the team focused on documentation management. They meticulously crafted a procedure to ensure thorough documentation of information security events. Based on this procedure, the company would document only the events that escalate into high-severity incidents and the subsequent actions. This documentation strategy streamlines the incident management process, enabling the team to allocate resources more effectively and focus on incidents that pose the greatest threat.
A recent incident involving unauthorized access to company phones highlighted the critical nature of incident management. Nate, the incident coordinator, quickly prepared an exhaustive incident report. His report detailed an analysis of the situation, identifying the problem and its cause. However, it became evident that assessing the seriousness and the urgency of a response was inadvertently overlooked.
In response to the incident, EastCyber addressed the exploited vulnerabilities. This action started the eradication phase, aimed at systematically eliminating the elements of the incident. This approach addresses the immediate concerns and strengthens EastCyber’s defenses against similar threats in the future.
Scenario 6: EastCyber has established itself as a premier cybersecurity company that offers threat detection, vulnerability assessment, and penetration testing tailored to protect organizations from emerging cyber threats. The company effectively utilizes ISO/IEC 27035-1 and 27035-2 standards, enhancing its capability to manage information security incidents.
EastCyber appointed an information security management team led by Mike. Despite limited resources, Mike and the team implemented advanced monitoring protocols to ensure that every device within the company’s purview is under constant surveillance. This monitoring approach is crucial for covering everything thoroughly, enabling the information security and cyber management team to proactively detect and respond to any sign of unauthorized access, modifications, or malicious activity within its systems and networks.
Based on the scenario above, answer the following question:
While implementing monitoring protocols, Mike ensured that every device within the company's purview was under constant surveillance. Is this a recommended practice?
정답: Explanation:
Comprehensive and Detailed Explanation
From Exact Extract:
According to ISO/IEC 27035-2:2016, Clause 7.3.2, implementing continuous monitoring across all critical assets and endpoints is a key component of proactive incident detection. Organizations are encouraged to establish real-time detection mechanisms that allow prompt identification of unauthorized or abnormal behavior.
Mike’s approach―ensuring all systems are under constant surveillance―is consistent with this recommendation. Comprehensive monitoring allows the early identification of security events that may otherwise go unnoticed, especially in environments where advanced persistent threats (APTs) or insider threats are concerns.
While focusing only on new devices or limiting monitoring to certain components may reduce noise, it creates gaps in coverage and increases the risk of missed threats.
Reference: ISO/IEC 27035-2:2016, Clause 7.3.2: “Monitoring systems and activities should be established and maintained to detect deviations that may indicate a security incident.”
ISO/IEC 27001:2022, Control A.5.28: “Monitoring systems should cover all devices that process or store sensitive information.”
Correct answer: A
Question No : 8
Scenario 2: NoSpace, a forward-thinking e-commerce store based in London, is renowned for its diverse products and advanced technology. To enhance its information security, NoSpace implemented an ISMS according to ISO/IEC 27001 to better protect customer data and ensure business continuity. Additionally, the company adopted ISO/IEC 27035-1 and ISO/IEC 27035-2 guidelines. Mark, the incident manager at NoSpace, strategically led the entire implementation. He played a crucial role in aligning the company's ISMS with the requirements specified in ISO/IEC 27001, using ISO/IEC 27035-1 guidelines as the foundation.
During a routine internal audit, a minor anomaly was detected in the data traffic that could potentially indicate a security threat. Mark was immediately notified to assess the situation. Then, Mark and his team immediately escalated the incident to crisis management to handle the potential threat without further assessment. The decision was made to ensure a swift response.
After resolving the situation, Mark decided to update the incident management process. During the initial phase of incident management, Mark recognized the necessity of updating NoSpace's information security policies. This included revising policies related to risk management at the organizational level as well as for specific systems, services, or networks. The second phase of the updated incident management process included the assessment of the information associated with occurrences of information security events and the importance of classifying events and vulnerabilities as information security incidents. During this phase, he also introduced a 'count down' process to expedite the evaluation and classification of occurrences, determining whether they should be recognized as information security incidents.
Mark developed a new incident management policy to enhance the organization's resilience and adaptability in handling information security incidents. Starting with a strategic review session with key stakeholders, the team prioritized critical focus areas over less impactful threats, choosing not to include all potential threats in the policy document. This decision was made to keep the policy streamlined and actionable, focusing on the most significant risks identified through a risk assessment. The policy was shaped by integrating feedback from various department heads to ensure it was realistic and enforceable. Training and awareness initiatives were tailored to focus only on critical response roles, optimizing resource allocation and focusing on essential capabilities.
Based on scenario 2, was Mark's information security incident management policy appropriately developed?
정답: Explanation:
Comprehensive and Detailed Explanation
From Exact Extract:
Yes, Mark’s approach to developing NoSpace’s information security incident management policy was aligned with the structured guidelines outlined in ISO/IEC 27035-1 and ISO/IEC 27035-2. These standards emphasize the importance of establishing an effective and realistic policy framework that supports the identification, management, and learning from information security incidents.
ISO/IEC 27035-1:2016, Clause 6.1, outlines the core components of the “Prepare” phase of the incident management lifecycle. A well-developed incident management policy should:
* Define the purpose, scope, and applicability of the policy
* Focus on critical assets and threats identified through a formal risk assessment
* Be shaped by stakeholder input
* Be realistic, enforceable, and capable of being integrated across departments
* Include training and awareness tailored to relevant personnel
In this scenario, Mark held a strategic session with stakeholders, ensured the policy was risk-based, and tailored training initiatives to critical roles only ― which aligns precisely with ISO guidance on optimizing resource allocation and ensuring enforceability.
Option A is incorrect because the scenario clearly states that Mark implemented training and awareness initiatives tailored to critical response roles, which meets ISO/IEC 27035-1 expectations.
Option B is incorrect because ISO/IEC 27035-1 emphasizes prioritization of high-risk threats rather than attempting to address all potential threats equally. A focused and actionable policy that targets the most significant risks is more practical and aligns with international best practices.
Reference Extracts:
* ISO/IEC 27035-1:2016, Clause 6.1: “The preparation phase should include the definition of incident management policy, development of procedures, and awareness/training initiatives.”
* ISO/IEC 27035-2:2016, Clause 5.1: “The policy should be concise, focused on relevant threats, and shaped by organizational structure and risk appetite.”
* ISO/IEC 27001:2022, Annex A.5.25 & A.5.27: “Clear roles, responsibilities, and awareness should be assigned and supported through training.”
Therefore, the correct answer is:
C. Yes, the information security incident management policy was appropriately developed.
Let me know when you’re ready for QUESTION NO: 16.
Question No : 9
Scenario 5: Located in Istanbul. Turkey. Alura Hospital is a leading medical institution specializing in advanced eye surgery and vision care. Renowned for its modern facilities, cutting edge technology, and highly skilled staff, Alura Hospital is committed to delivering exceptional patient care. Additionally, Alura Hospital has implemented the ISO/IEC 27035 standards to enhance its information security incident management practices.
At Alura Hospital, the information security incident management plan is a critical component of safeguarding patient data and maintaining the integrity of its medical services This comprehensive plan includes instructions for handling vulnerabilities discovered during incident management According to this plan, when new vulnerabilities are discovered, Mehmet is appointed as the incident handler and is authorized to patch the vulnerabilities without assessing their potential impact on the current incident, prioritizing patient data security above all else
Recognizing the importance of a structured approach to incident management. Alura Hospital has established four teams dedicated to various aspects of incident response The planning team focuses on implementing security processes and communicating with external organizations The monitoring team is responsible for security patches, upgrades, and security policy implementation The analysis team adjusts risk priorities and manages vulnerability reports, while the test and evaluation team organizes and performs incident response tests to ensure preparedness
During an incident management training session, staff members at Alura Hospital were provided with clear roles and responsibilities. However, a technician expressed uncertainty about their role during a data integrity
incident as the manager assigned them a role unrelated to their expertise. This decision was made to ensure that all staff members possess versatile skills and are prepared to handle various scenarios effectively.
Additionally. Alura Hospital realized it needed to communicate better with stakeholders during security incidents. The hospital discovered it was not adequately informing stakeholders and that relevant information must be provided using formats, language, and media that meet their needs. This would enable them to participate fully in the incident response process and stay informed about potential risks and mitigation strategies.
Also, the hospital has experienced frequent network performance issues affecting critical hospital systems and increased sophisticated cyber attacks designed to bypass traditional security measures. So, it has deployed an external firewall. This action is intended to strengthen the hospital s network security by helping detect threats that have already breached the perimeter defenses. The firewall's implementation is a part of the hospital's broader strategy to maintain a robust and secure IT infrastructure, which is crucial for protecting sensitive patient data and ensuring the reliability of critical hospital systems. Alura Hospital remains committed to integrating state-of-the-art technology solutions to uphold the highest patient care and data security standards.
Based on scenario 5, the responsibilities of which team in Alura Hospital were NOT defined correctly?
정답: Explanation:
Comprehensive and Detailed Explanation
ISO/IEC 27035-2:2016 clearly outlines functional responsibilities for various roles in the incident management structure. The issue in the scenario lies in the description of the planning team.
The planning team, per ISO guidance, should focus on policy development, incident readiness planning, role assignments, and maintaining readiness through simulations and updates―not on communicating with external parties (which typically falls under the remit of the communications or coordination function within the incident response team).
Monitoring and analysis team responsibilities―such as applying patches, managing risk priorities, and analyzing vulnerabilities―are accurately described.
Reference: ISO/IEC 27035-2:2016, Clause 5.2.3 C “The planning function should be responsible for developing and maintaining the plan, identifying resource needs, and ensuring team training.”
Correct answer: A
Question No : 10
Scenario 8: Moneda Vivo, headquartered in Kuala Lumpur. Malaysia, is a distinguished name in the banking sector. It is renowned for its innovative approach to digital banking and unwavering commitment to information security. Moneda Vivo stands out by offering various banking services designed to meet the needs of its clients. Central to its operations is an information security incident management process that adheres to the recommendations of ISO/IEC 27035-1 and 27035-2.
Recently. Moneda Vivo experienced a phishing attack aimed at its employees Despite the bank's swift identification and containment of the attack, the incident led to temporary service outages and data access issues, underscoring the need for improved resilience The response team compiled a detailed review of the attack, offering valuable insights into the techniques and entry points used and identifying areas for enhancing their preparedness.
Shortly after the attack, the bank strengthened its defense by implementing a continuous review process to ensure its incident management procedures and systems remain effective and appropriate While monitoring the incident management process, a trend became apparent. The mean time between similar incidents decreased after a few occurrences; however, Moneda Vivo strategically ignored the trend and continued with regular operations This decision was rooted in a deep confidence in its existing security measures and incident management protocols, which had proven effective in quick detection and resolution of issues
Moneda Vivo’s commitment to transparency and continual improvement is exemplified by its utilization of a comprehensive dashboard. This tool provides real time insights into the progress of its information security incident management, helping control operational activities and ensure that processes stay within the targets of productivity, quality, and efficiency. However, securing its digital banking platform proved challenging. Following a recent upgrade, which included a user interface change to its digital banking platform and a software update, Moneda Vivo recognized the need to immediately review its incident management process for accuracy and completeness. The top management postponed the review due to financial and time constraints.
Based on scenario 8, Moneda Vivo ignored the trend and continued regular operations when the mean time between the same types of incidents decreased after a few occurrences.
Is this acceptable?
정답: Explanation:
Comprehensive and Detailed Explanation
From Exact Extract:
ISO/IEC 27035-1 encourages organizations to monitor metrics, such as the frequency of incident types, as part of continual improvement (Clause 7.3). A decreasing mean time between incidents (MTBI) may indicate increased threat frequency, weakened controls, or emerging vulnerabilities. Ignoring such trends can prevent timely corrective actions and weaken overall resilience.
Instead of assuming the incidents are less significant, ISO guidance suggests conducting root cause analysis and trend evaluations when patterns like this emerge.
Reference: ISO/IEC 27035-1:2016, Clause 7.3: “Monitoring and measurement of the incident management process should include trend analysis to identify recurring issues or new patterns.”
Correct answer: C
Question No : 11
Scenario 7: Located in central London, Konzolo has become a standout innovator in the cryptocurrency field. By introducing its unique cryptocurrency, Konzolo has contributed to the variety of digital currencies and prioritized enhancing the security and reliability of its offerings.
Konzolo aimed to enhance its systems but faced challenges in monitoring the security of its own and third-party systems. These issues became especially evident during an incident that caused several hours of server downtime This downtime was primarily caused by a third-party service provider that failed to uphold strong security measures, allowing unauthorized access.
In response to this critical situation, Konzolo strengthened its information security infrastructure. The company initiated a comprehensive vulnerability scan of its cryptographic wallet software, a cornerstone of its digital currency offerings The scan revealed a critical vulnerability due to the software using outdated encryption algorithms that are susceptible to decryption by modern methods that posed a significant risk of asset exposure Noah, the IT manager, played a central role in this discovery With careful attention to detail, he documented the vulnerability and communicated the findings to the incident response team and management.
Acknowledging the need for expertise in navigating the complexities of information security incident management. Konzolo welcomed Paulina to the team. After addressing the vulnerability and updating the cryptographic algorithms, they recognized the importance of conducting a thorough investigation to prevent future vulnerabilities. This marked the stage for Paulina s crucial involvement. She performed a detailed forensic analysis of the incident, employing automated and manual methods during the collection phase. Her analysis provided crucial insights into the security breach, enabling Konzolo to understand the depth of the vulnerability and the actions required to mitigate it.
Paulina also played a crucial role in the reporting phase, as her comprehensive approach extended beyond analysis. By defining clear and actionable steps for future prevention and response, she contributed significantly to developing a resilient information security incident management system based on ISO/IEC 27035-1 and 27035-2 guidelines. This strategic initiative marked a significant milestone in Konzolo’s quest to strengthen its defenses against cyber threats
Based on scenario 7, a vulnerability scan at Konzolo revealed a critical vulnerability in the cryptographic wallet software that could lead to asset exposure. Noah, the IT manager, documented the event and communicated it to the incident response team and management.
Is this acceptable?
정답: Explanation:
Comprehensive and Detailed Explanation
From Exact Extract:
According to ISO/IEC 27035-1:2016, an information security event should be documented and communicated as soon as it is identified―particularly if it has the potential to escalate into an incident. Timely documentation and escalation enable the organization to take immediate and coordinated actions, which are essential to managing risk effectively.
Clause 6.2.1 of ISO/IEC 27035-1 states that events, even before confirmation as incidents, must be logged and assessed to determine appropriate response measures. Waiting until after a breach occurs or delaying documentation may violate both internal policies and regulatory requirements, especially in high-risk domains like cryptocurrency.
Therefore, Noah’s actions align fully with the recommended practices outlined in ISO/IEC 27035.
Reference: * ISO/IEC 27035-1:2016, Clause 6.2.1: “All identified information security events should be recorded and communicated to ensure appropriate assessment and response.”
* Clause 6.2.2: “Early communication and documentation are crucial to managing potential incidents effectively.”
Correct answer: C
Question No : 12
Scenario 1: RoLawyers is a prominent legal firm based in Guadalajara, Mexico. It specializes in a wide range of legal services tailored to meet the diverse needs of its clients. Committed to excellence and integrity,
RoLawyers has a reputation for providing legal representation and consultancy to individuals, businesses, and organizations across various sectors.
Recognizing the critical importance of information security in today’s digital landscape, RoLawyers has embarked on a journey to enhance its information security measures. This company is implementing an information security incident management system aligned with ISO/IEC 27035-1 and ISO/IEC 27035-2 guidelines. This initiative aims to strengthen RoLawyers’ protections against possible cyber threats by implementing a structured incident response process to provide guidance on establishing and maintaining a competent incident response team.
After transitioning its database from physical to online infrastructure to facilitate seamless information sharing among its branches, RoLawyers encountered a significant security incident. A malicious attack targeted the online database, overloading it with traffic and causing a system crash, making it impossible for employees to access it for several hours.
In response to this critical incident, RoLawyers quickly implemented new measures to mitigate the risk of future occurrences. These measures included the deployment of a robust intrusion detection system (IDS) designed to proactively identify and alert the IT security team of potential intrusions or suspicious activities across the network infrastructure. This approach empowers RoLawyers to respond quickly to security threats, minimizing the impact on their operations and ensuring the continuity of its legal services.
By being proactive about information security and incident management, RoLawyers shows its dedication to protecting sensitive data, keeping client information confidential, and earning the trust of its stakeholders. Using the latest practices and technologies, RoLawyers stays ahead in legal innovation and is ready to handle cybersecurity threats with resilience and careful attention.
According to scenario 1, RoLawyers incorporated a structured incident management process to provide guidance on establishing and maintaining a competent incident response team. Is this acceptable?
정답: Explanation:
Comprehensive and Detailed Explanation
From Exact Extract:
ISO/IEC 27035-1:2016 and ISO/IEC 27035-2:2016 provide comprehensive guidance on managing information security incidents through a structured incident management process. These documents emphasize the importance of establishing, maintaining, and continually improving an incident response capability, which includes forming a competent incident response team.
The structured incident management process is designed to ensure that organizations can respond effectively and efficiently to incidents, minimizing damage and impact. Specifically, ISO/IEC 27035-2 addresses the practical aspects of incident response, including the formation of an incident response team, their roles, responsibilities, and the need for appropriate skills and training.
The standard explicitly states that a competent incident response team is critical to the incident management lifecycle, which involves preparation, detection and reporting, assessment and decision, responses, and lessons learned. The establishment and maintenance of such a team ensure that the organization is capable of managing incidents with professionalism and consistency.
Furthermore, the structured process helps organizations not only to react to incidents but also to improve resilience through continual learning and process refinement. Preventive measures are part of a broader information security management system (ISMS), but incident management focuses primarily on effective response and recovery, supported by trained personnel.
In the scenario, RoLawyers’ approach aligns fully with the ISO/IEC 27035 guidelines. By implementing a structured incident management process and forming a competent incident response team, the firm enhances its ability to deal with threats proactively and respond to incidents efficiently.
Reference Extracts from ISO/IEC 27035-1:2016 and ISO/IEC 27035-2:2016:
ISO/IEC 27035-1, Section 4.2 (Incident Management Process): “An effective incident management process requires the establishment and maintenance of an incident response capability including a competent incident response team.”
ISO/IEC 27035-2, Section 5.2 (Incident Response Team): “The incident response team should have clearly defined roles and responsibilities and possess the necessary skills and training to manage information security incidents.”
ISO/IEC 27035-2, Introduction: “Incident management activities primarily focus on preparing, detecting, responding, and learning from incidents, rather than solely on prevention.”
Thus, the correct interpretation confirms that option A is the appropriate answer: implementing a structured incident management process with a competent incident response team is acceptable and strongly recommended.
Question No : 13
Scenario 3: L&K Associates is a graphic design firm headquartered in Johannesburg, South Africa. It specializes in providing innovative and creative design solutions to clients across various industries. With
offices in multiple parts of the country, they effectively serve clients, delivering design solutions that meet their unique needs and preferences.
In its commitment to maintaining information security, L&K Associates is implementing an information security incident management process guided by ISO/IEC 27035-1 and ISO/IEC 27035-2. Leona, the designated leader overseeing the implementation of the incident management process, customized the scope of incident management to align with the organization’s unique requirements. This involved specifying the IT systems, services, and personnel involved in the incident management process while excluding potential incident sources beyond those directly related to IT systems and services.
Based on scenario 3, did Leona follow all the ISO/IEC 27035-1 guidelines when communicating the information security incident management policy to interested parties?
정답: Explanation:
Comprehensive and Detailed Explanation
According to ISO/IEC 27035-1:2016, effective communication of the incident management policy must include not only policy content, roles, and responsibilities but also specific procedural aspects―such as how to report an incident and who to contact. This ensures that all stakeholders clearly understand their responsibilities in the event of an incident and know how to respond.
In the scenario, Leona communicated the outcomes of incidents, mitigation strategies, personnel obligations, and policy content. However, she did not include the incident reporting procedures or contact points, which are essential components of incident communication as per ISO guidelines.
Reference: ISO/IEC 27035-1:2016, Clause 6.1: “Communication of the incident management policy should include reporting channels, escalation contacts, and policy revision frequency.”
Therefore, the correct answer is B.
Question No : 14
Who is responsible for approving an organization’s information security incident management policy?
정답: Explanation:
Comprehensive and Detailed Explanation
According to ISO/IEC 27001:2022 and ISO/IEC 27035-2:2016, top management holds accountability for ensuring the alignment of security policies with organizational objectives. Policy approval, particularly for something as critical as incident management, must be authorized by top-level decision-makers to ensure authority, enforcement, and resource support.
Reference: ISO/IEC 27001:2022, Clause 5.1: “Top management shall demonstrate leadership and commitment... including approval of the information security policy.”
ISO/IEC 27035-2:2016, Clause 4.3: “The policy should be approved and issued by top management.”
Correct answer: A
Question No : 15
Scenario 5: Located in Istanbul. Turkey. Alura Hospital is a leading medical institution specializing in advanced eye surgery and vision care. Renowned for its modern facilities, cutting edge technology, and highly skilled staff, Alura Hospital is committed to delivering exceptional patient care. Additionally, Alura Hospital has implemented the ISO/IEC 27035 standards to enhance its information security incident management practices.
At Alura Hospital, the information security incident management plan is a critical component of safeguarding patient data and maintaining the integrity of its medical services This comprehensive plan includes instructions for handling vulnerabilities discovered during incident management According to this plan, when new vulnerabilities are discovered, Mehmet is appointed as the incident handler and is authorized to patch the vulnerabilities without assessing their potential impact on the current incident, prioritizing patient data security above all else
Recognizing the importance of a structured approach to incident management. Alura Hospital has established four teams dedicated to various aspects of incident response The planning team focuses on implementing security processes and communicating with external organizations The monitoring team is responsible for security patches, upgrades, and security policy implementation The analysis team adjusts risk priorities and manages vulnerability reports, while the test and evaluation team organizes and performs incident response tests to ensure preparedness
During an incident management training session, staff members at Alura Hospital were provided with clear roles and responsibilities. However, a technician expressed uncertainty about their role during a data integrity incident as the manager assigned them a role unrelated to their expertise. This decision was made to ensure that all staff members possess versatile skills and are prepared to handle various scenarios effectively.
Additionally. Alura Hospital realized it needed to communicate better with stakeholders during security incidents. The hospital discovered it was not adequately informing stakeholders and that relevant information must be provided using formats, language, and media that meet their needs. This would enable them to participate fully in the incident response process and stay informed about potential risks and mitigation strategies.
Also, the hospital has experienced frequent network performance issues affecting critical hospital systems and increased sophisticated cyber attacks designed to bypass traditional security measures. So, it has deployed an external firewall. This action is intended to strengthen the hospital s network security by helping detect threats that have already breached the perimeter defenses. The firewall's implementation is a part of the hospital's broader strategy to maintain a robust and secure IT infrastructure, which is crucial for protecting sensitive patient data and ensuring the reliability of critical hospital systems. Alura Hospital remains committed to integrating state-of-the-art technology solutions to uphold the highest patient care and data security standards.
During a training session on incident management at Alura Hospital, staff members are presented with various roles and responsibilities. One staff member, a technician, was unsure about their role during a data integrity incident.
According to the training objectives, did the manager take the correct action to ensure the technician was prepared?
정답: Explanation:
Comprehensive and Detailed Explanation
According to ISO/IEC 27035-2 and ISO/IEC 27002:2022 (A.6.3 C Information Security Awareness and Training), incident response training should aim to build both competence and adaptability. Cross-training and rotational exposure to different incident types prepare staff for a wide range of potential scenarios, enhancing organizational resilience.
Assigning roles not strictly based on current expertise fosters flexibility and supports development, particularly in incident response, where versatile response capabilities are critical.
Reference: ISO/IEC 27035-2:2016, Clause 5.2.3: “Training should cover various incident scenarios and enable staff to take on different responsibilities as required.”
ISO/IEC 27002:2022, Control A.6.3: “Training should be ongoing and adaptive to emerging threats and varied incident types.”
Correct answer: A
