Question No : 1
Which settings are essential when configuring Pega Call for customer service? (Choose Two)
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Question No : 2
What is a key benefit of configuring Pega Call for a customer service application?
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Question No : 3
What is the primary function of an email bot in Pega?
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Question No : 4
What is the primary benefit of using email parsing rules in Pega’s email bot configuration?
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Question No : 5
Which steps are necessary to configure a web messaging connection in Pega? (Choose Three)
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Question No : 6
Which configuration setting is critical to automatically escalate unresolved service requests in Pega?
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Question No : 7
How does Pega’s Direct Capture of Objectives (DCO) streamline the application development process?
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Question No : 8
What is a recommended approach when handling duplicate service requests in Pega Customer Service?
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Question No : 9
How does a contact center typically enhance customer experience?
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Question No : 10
How can the behavior of a service request be controlled using configuration settings in Pega?
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Question No : 11
How does the Common Data Model support data integration across different Pega applications?
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Question No : 12
What is the primary purpose of data integration in a Pega application?
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Question No : 13
What are the benefits of using pre-configured dialogs for customer service representatives? (Choose Two)
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Question No : 14
Which of the following are common data integration techniques? (Select two)
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Question No : 15
What best practice should be followed to ensure successful coexistence when integrating Pega applications with third-party systems?
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