GCX-GCD 시험 - Genesys실제시험문제와 답 - 75문항

Question No : 1

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A.You must know the exact coordinates of the new building.
B.You must have images of all the users located at the new location.
C.You must collect general information such as building address number of floors, location contact information, etc.
D.You must have the basic profile data for all users at the new location.
E.You must have Admin rights to Genesys Cloud C

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Question No : 2

Which of the following statements is NOT true regarding numbering plan?

A.It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
B.Numbering plan is also known as a dial plan.
C.Numbering plan can be added or modified based on the organizational requirements
D.It has to be created manually

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Question No : 3

How do you represent your organization when you contact the Genesys Cloud CX support team?

A.Organization ID
B.Company Name
C.Agent Name
D.ID

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Question No : 4

Disabling file attachments in chat is related to _______________.

A.Global Settings
B.Security and Compliance
C.Telephony
D.Chat Settings

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Question No : 5

What level of permissions does a user require to view the organization settings?

A.Admin
B.Agent
C.Supervisor
D.All of the above

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Question No : 6

Which of the following is NOT a Genesys Cloud CX Collaborate feature?

A.Text Chat
B.AI Chat
C.Video Chat
D.Content Management

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Question No : 7

Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

A.Documents
B.Activity
C.Directory
D.Location

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Question No : 8

Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?

A.Availability
B.SIP Access Control
C.Outbound
D.Calling

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Question No : 9

Genesys Cloud CX combines the routing information from all sites into a/an ______________.

A.Number plan
B.Trunk
C.Edge
D.Outbound call

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Question No : 10

Making your organization hybrid media capable

A.5,2,1,3,4
B.2,1,3,4,5
C.1,3,2,5,4
D.4,1,2,5,3

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Question No : 11

What type of trunk would you configure to connect to AudioCodes phones?

A.WebRTC phone trunk
B.Phone trunk
C.External trunk
D.Network interface trunk

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Question No : 12

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

A.Public Interface Services
B.Core Services
C.Communication Services
D.Application Services

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Question No : 13

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A.Performance > Workspace > Dashboards
B.Performance > Overview (Evaluations]
C.Admin > Contact Center
D.Admin > Quality

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Question No : 14

Which dialing mode dials multiple contacts once an agent becomes available?

A.Power
B.Predictive
C.Progressive
D.Agentless

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Question No : 15

Which of the following statements defines a fatal question in an Evaluation Form?

A.Fatal questions are weighted higher than non-fatal questions.
B.Fatal questions are critical questions If scored "No", the evaluation score will be zero.
C.Fatal questions are critical questions If scored No the agent will be removed from the queue.
D.Fatal questions are the same as critical questions.

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Genesys GCX-GCD 시험