CFM 시험 - IFMA실제시험문제와 답 - 180문항

Question No : 1

A company's data center is being relocated to a different building. Who should be hired to ensure that the new location is properly prepared when the equipment arrives?

A.An HVAC consultant who has experience with renovations.
B.The vendor who is providing the computer equipment.
C.An electrical engineer who has experience in the industry.
D.A consultant who has experience relocating data centers.

정답:
Explanation:
A data center relocation consultant ensures that all technical, security, and infrastructure requirements are met. Their responsibilities include: Assessing power, cooling, and network needs.
Coordinating logistics and infrastructure readiness.
Minimizing downtime and ensuring a smooth transition.
Why the other options are incorrect:
(A) An HVAC consultant specializes in cooling systems but lacks expertise in data center relocation.
(B) The computer equipment vendor ensures hardware compatibility but does not oversee site readiness.
(C) An electrical engineer can help with power needs but does not manage the entire relocation process.

Question No : 2

What is the BEST strategy to reduce waste in an organization?

A.Reuse.
B.Prevention.
C.Recycling.
D.Composting.

정답:
Explanation:
Prevention is the most effective waste reduction strategy because it eliminates waste at the source.
This involves:
Using fewer materials and designing processes to minimize waste.
Implementing sustainable procurement and production methods.
Encouraging behavioral changes to reduce unnecessary consumption.
Why the other options are incorrect:
(A) Reuse is beneficial but does not prevent waste generation.
(C) Recycling manages waste after it is created rather than preventing it.
(D) Composting is useful for organic waste but does not apply broadly.

Question No : 3

Which job strategy is most effective in encouraging job satisfaction according to Frederick Herzberg's theory?

A.Job simplification.
B.Job enrichment.
C.Job rotation.
D.Job enlargement.

정답:
Explanation:
According to Frederick Herzberg’s Two-Factor Theory, job enrichment is the most effective way to increase job satisfaction. This strategy involves:
Providing employees with meaningful work and decision-making responsibilities.
Allowing autonomy, skill variety, and opportunities for personal growth.
Why the other options are incorrect:
(A) Job simplification reduces task complexity but may lead to dissatisfaction.
(C) Job rotation increases skill variety but does not necessarily improve satisfaction.
(D) Job enlargement expands duties but may not enhance motivation.

Question No : 4

What is the process of limiting a company's exposure to liability?

A.Risk management.
B.Risk avoidance.
C.Liability management.
D.Limited liability analysis.

정답:
Explanation:
Risk management involves identifying, assessing, and mitigating risks that could result in liability.
This process includes:
Implementing safety procedures and compliance measures.
Training employees on risk mitigation strategies.
Developing emergency response and contingency plans.
Why the other options are incorrect:
(B) Risk avoidance seeks to eliminate risk altogether but is not always feasible.
(C) Liability management is a subset of risk management but does not encompass the entire process.
(D) Limited liability analysis is a financial strategy, not a risk mitigation process.

Question No : 5

A facility manager is responsible for this year's renovation projects. The Vice President has indicated that it is critical to develop and adhere to space and furniture standards while meeting corporate needs within budget. One of the most important projects is the renovation of four floors of a building which will house the Finance and Sales and Marketing Departments. In meeting with the management of each department, a list of needs that they expect in the renovations has been compiled. Some of the needs are easily met within corporate standards, while other needs would require unique solutions. The facility manager has been able to meet most needs of both departments and has also explained to the management of each department why all needs cannot be met.
A week after both departments move, the Vice President calls the facility manager and states employees in Sales and Marketing and Finance have indicated that they are dissatisfied with their space and that the facility manager was not responsive to their needs.
How should the facility manager verify that the groups are dissatisfied and rectify the situation?

A.Review all the materials received on the project to verify space was built per the scope of work.
B.Do a formal review of the project including various staff levels to get an understanding of the complaints and create an action plan to resolve them.
C.Have some water cooler discussions to gather information about the negative comments and make adjustments accordingly.
D.Do nothing, move on to the next project, and make an effort to avoid the problem in the future.

정답:
Explanation:
A formal review ensures an objective, structured assessment of concerns and solutions.
This process involves:
Gathering feedback from staff at multiple levels to identify the root cause of dissatisfaction.
Verifying project adherence to scope while recognizing employee concerns.
Creating an action plan to address issues, balancing corporate standards with employee needs.
Why the other options are incorrect:
(A) Reviewing materials does not account for employee experience or perceptions.
(C) Informal discussions may lack accuracy and fail to provide a complete picture.
(D) Ignoring concerns damages credibility and workplace satisfaction.

Question No : 6

What are the three steps in conducting a risk assessment?

A.Identification, analysis, and evaluation.
B.Analysis, consultation, and review.
C.Consultation, identification, and treatment.
D.Likelihood, consequence, and rating.

정답:
Explanation:
The risk assessment process involves three primary steps:
Identification: Recognizing potential risks that may impact the facility.
Analysis: Determining the severity, probability, and potential impact of identified risks.
Evaluation: Prioritizing risks based on their significance and deciding on mitigation measures.
Why the other options are incorrect:
(B) Consultation and review are valuable but do not define the core steps of risk assessment.
(C) Treatment is a separate step that follows assessment.
(D) Likelihood, consequence, and rating are part of risk analysis but do not form the complete risk assessment process.

Question No : 7

A facility manager provides integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. The annual business review of the services provided identifies dissatisfaction with comfort levels at two of the sites, including the data center building. To improve the service effectively, the client will need to make an extensive capital equipment investment not previously contemplated.
What is the BEST way to communicate the HVAC issue to your client?

A.Hold a series of meetings with the client―first to discuss the issues, second to identify solutions, and finally to quantify the impact on operations.
B.Prepare a report outlining the issues and solutions and send it to the client, requesting a meeting after the report has been reviewed.
C.Prepare a report and meet with the client to present the issues, recommended solutions, and explain the impact on business operations.
D.Schedule a meeting with the client and the department heads impacted by the HVAC issues to talk about the problems.

정답:
Explanation:
The best approach is to prepare a report and meet with the client to:
Clearly outline the HVAC issues and their impact on business operations.
Present recommended solutions, including necessary investments.
Ensure transparency and alignment between facility services and client expectations.
Why the other options are incorrect:
(A) A series of meetings may delay decision-making and lack efficiency.
(B) Sending a report without an immediate discussion may not effectively address concerns.
(D) Meeting with department heads is useful but does not ensure executive buy-in for the investment.

Question No : 8

What sustainability benefits can be attributed to the use of a fully implemented Geographic Information System (GIS)?

A.Greenhouse Gas Reduction and Water Runoff
B.Greenhouse Gas Reductions and Energy Conservation
C.Water Runoff and Composting
D.Water Runoff and Energy Conservation

정답:
Explanation:
A fully implemented Geographic Information System (GIS) supports sustainability through:
Greenhouse gas reduction by optimizing transportation and resource allocation.
Energy conservation by monitoring energy consumption patterns and optimizing facility layouts.
Why the other options are incorrect:
(A) Water runoff is managed through stormwater planning, but GIS primarily focuses on emissions and energy.
(C) Composting is a waste management process, not directly related to GIS.
(D) While GIS can help manage water runoff, its major contribution is energy conservation.

Question No : 9

Company management is concerned about losing many of its high-tech workers. All department heads are asked to make suggestions to help with retention and recruitment.
What is the most important contribution that the facility manager can make to recruitment and retention?

A.Create childcare and recreation areas for workers.
B.Add collaborative workspaces to the building.
C.Provide a safe, clean, and pleasant environment.
D.Purchase new furniture and equipment.

정답:
Explanation:
A safe, clean, and pleasant environment is critical for employee satisfaction, productivity, and
retention. Facility managers contribute by:
Ensuring workplace safety and ergonomic comfort.
Providing a well-maintained and aesthetically pleasing environment.
Improving air quality, lighting, and noise control.
Why the other options are incorrect:
(A) Childcare and recreation areas are beneficial but may not be feasible for every company.
(B) Collaborative workspaces are useful but do not address core environmental concerns.
(D) New furniture and equipment enhance comfort but do not guarantee better retention.

Question No : 10

What is a way for facility managers to promote sustainability in the workspace?

A.Shorten the cafeteria hours of operation by two hours daily.
B.Establish a recycling program and communicate results.
C.Ensure janitorial staff performs routine inspections.
D.Offer a physical fitness program.

정답:
Explanation:
Facility managers promote sustainability by implementing a recycling program and effectively communicating its results.
This ensures:
Waste reduction and increased recycling efforts.
Employee engagement in sustainability initiatives.
Compliance with environmental policies and corporate social responsibility (CSR) goals.
Why the other options are incorrect:
(A) Shortening cafeteria hours affects operations but does not contribute directly to sustainability.
(C) Routine janitorial inspections are part of maintenance, not a sustainability initiative.
(D) A fitness program promotes health but does not directly enhance sustainability.

Question No : 11

You are the Facility Manager leading a project to integrate two office groups. You will need a unifying message that guides your communications and decision-making when working with a variety of consultants, senior management, and the affected groups.
What is your unifying message?

A.How the project benefits and contributes to the success of the organization.
B.The needs of the executives who own the project and how they want things done.
C.How long the project is expected to take, what it will cost, and key parties involved.
D.Who will be impacted by the project and how their work lives will be improved.

정답:
Explanation:
A unifying message must align stakeholders around a shared vision that benefits the organization.
The correct answer:
"How the project benefits and contributes to the success of the organization" creates alignment and motivation across different groups.
Why the other options are incorrect:
(B) Focusing only on executive needs may alienate employees and consultants.
(C) Project timelines and costs are important but do not provide a unifying message.
(D) Employee impact is valuable but does not address the broader organizational goal.

Question No : 12

What sequential steps should you follow when trying to settle a contract dispute with a contractor?

A.Mediation, arbitration, litigation, and negotiation
B.Mediation, negotiations, arbitration, and litigation
C.Negotiations, mediation, arbitration, and litigation
D.Negotiations, arbitration, mediation, and litigation

정답:
Explanation:
The correct sequence for resolving contract disputes follows a structured approach:
Negotiations: Direct discussions to resolve the issue informally.
Mediation: Involves a neutral third party to facilitate resolution.
Arbitration: A binding or non-binding legal process to settle the dispute.
Litigation: Taking legal action as a last resort.
Why the other options are incorrect:
(A) Mediation is not the first step; negotiations should come first.
(B) Arbitration should come before litigation.
(D) Mediation should precede arbitration for an amicable resolution.

Question No : 13

A recently installed speed bump that slows traffic for pedestrian safety in the facility parking lot is diverting water runoff away from the drain and toward an adjacent property.
What factors should the facility manager consider when fixing the drainage problem?

A.The facility manager’s responsibility ends at the property line, and no decision is necessary.
B.Use water runoff as an irrigation source and control parking lot traffic.
C.Pedestrian safety supersedes stormwater runoff issues, and no decision is necessary.
D.Ensure pedestrian safety and resolve stormwater runoff issues.

정답:
Explanation:
A facility manager must balance safety and environmental responsibility.
The correct action is to:
Maintain pedestrian safety while addressing drainage issues to prevent flooding or property damage.
Comply with environmental regulations regarding stormwater runoff.
Why the other options are incorrect:
(A) Ignoring the issue can lead to legal liability.
(B) Using runoff for irrigation is beneficial but does not solve the drainage problem.
(C) Safety is important, but water management cannot be ignored.

Question No : 14

In planning your operating budget for the next fiscal year, what should NOT be included?

A.Quarterly belt and filter changes
B.Preventive maintenance during annual shutdown
C.Electrical utility costs
D.Allowance to overhaul the system’s motors that will soon be inoperative

정답:
Explanation:
Operating budgets focus on recurring costs related to facility maintenance and operation. The allowance for an overhaul of motors is a capital expense, not an operating expense.
Why the other options are correct to include in an operating budget:
(A) Quarterly belt and filter changes are part of routine maintenance.
(B) Preventive maintenance during shutdown ensures ongoing operational efficiency.
(C) Electrical utility costs are an essential operational expense.
Capital expenditures, such as overhauls or major system replacements, belong in a capital improvement budget.

Question No : 15

What facility management systems' software retains assets building performance with standardized key performance metrics?

A.Integrated Workplace Management System
B.Building Automation System
C.Building Information Modeling System
D.Computerized Maintenance Management System

정답:
Explanation:
An Integrated Workplace Management System (IWMS) is used in facility management to track assets, building performance, and key performance metrics. It:
Integrates real estate, space, maintenance, capital projects, and sustainability data into a single platform.
Provides analytics for performance tracking and long-term facility planning.
Why the other options are incorrect:
(B) Building Automation Systems (BAS) manage HVAC and lighting but do not track overall asset performance.
(C) Building Information Modeling (BIM) focuses on design and construction rather than facility performance.
(D) Computerized Maintenance Management Systems (CMMS) track maintenance but do not provide comprehensive asset performance metrics.

IFMA CFM 시험