CBPA 시험 - ABPMP실제시험문제와 답 - 124문항

Question No : 1

What is a bottleneck?

A.It is an issue that is discussed when performance targets are not reached.
B.This occurs when there are too many variations in processes between functional areas.
C.This occurs when ownership of an activity or information is passed from one individual to another.
D.It is a constraint in a process that creates a backlog of work to be done.

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Question No : 2

Why are business rules important?

A.The rules are for making decisions about a process and its output.
B.Business rules direct all activities and tasks.
C.They impose constraints and drive decisions that affect the nature and performance of a process.
D.Business rules must be updated in order to be reliable.

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Question No : 3

How important is process analysis to customer interactions?

A.Generally, the fewer required interactions between a customer and a given service, the less satisfied the customer.
B.It will tell you if the process is a positive factor in the success of the organization's value chain.
C.Customers just need good prices, an acceptable delivery time, and quality service.
D.Understanding how the customer interacts with a process is not the only factor.

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Question No : 4

What are the cultural context categories to consider for process analysis?

A.Leadership C Quality C Acceptance C Training
B.Leadership C Finance C Marketing C Human Resources
C.Leadership C Finance C Information Systems C Operations
D.Leadership C Sales C Logistics C Delivery

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Question No : 5

What are some examples of triggers for Event-Triggered Analysis?

A.Strategic planning, technology deficiencies, cultural roadblocks
B.Strategic planning, performance issues, mergers, new technologies
C.Mergers, new technologies, cultural resistance
D.Regulatory requirements, mergers, organizational skill deficiencies

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Question No : 6

Which initial information gathering method is NOT usually used in process analysis?

A.Interviews with participants in a process
B.Process auditing
C.Observation of how the processes run
D.Process simulation

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Question No : 7

During process analysis, an understanding of the business environment is necessary to determine

A.How the process supports the goals of the organization
B.Stakeholder and shareholder feedback
C.What technical requirements are necessary
D.The process and enterprise goals

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Question No : 8

Which is NOT a formal technique specifically for process analysis?

A.Cycle time monitoring
B.Root cause determination
C.Gap analysis
D.Six Sigma evaluation

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Question No : 9

What is process analysis?

A.The act of prioritizing a process for continuous improvement
B.An essential tool to evaluate how efficiently the organization is working to understand events impacting the strategic plan
C.An essential tool to evaluate how efficiently the organization is integrating a merger or acquisition
D.An essential tool to evaluate how efficiently the organization is working to meet its objectives

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Question No : 10

Which statement is fundamental to completing process analysis?

A.Process analysis simulates the customer view.
B.A process analysis must be conducted once a year.
C.Organizational culture must be understood in context.
D.The goal of a process analysis is to identify inefficient employees.

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Question No : 11

Which statement is true regarding the processes selected for an analysis?

A.They should take place in a single department
B.They should have the most impact on achieving the objectives of the organization
C.They should include processes with a high level of automation and few employees
D.They should include processes with a low level of automation and many employees

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Question No : 12

What are the minimum critical success factors for a successful process analysis?

A.Executive leadership, benchmarks, customer interactions, and non-cultural considerations
B.Executive leadership, front-line managers, consultants, and technology experts
C.Executive leadership, appropriate metrics and their measures, and customer interactions
D.Teams of organizational managers whose members have access to all experts in the process

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Question No : 13

The outcome of process analysis is a fact-based

A.Understanding of the current state (as-is) process
B.Implementation plan for the improvement of a process
C.Graphical representation of the current state (as-is) process in BPMN 2.0
D.Management dashboard for the measurement of a process

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Question No : 14

Process analysis is the foundation for

A.Process modeling
B.Process design
C.Process automation
D.Process organization

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Question No : 15

What is the purpose of process modeling?

A.To document what is necessary for making decisions about existing processes
B.To communicate to drive consensus on how the process is performed
C.To create a representation of the process that describes it accurately and sufficiently for the task at hand
D.To simplify the technical drawings of all the business process areas

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ABPMP CBPA 시험