HP HP2-I57 시험

Question No : 1

Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.)
It extends customers' device life while enhancing performance & productivity.

• A.HP Device Life Extension can be sold as a stand-alone service.
• B.HP Device Life Extension supports sustainability RFP requests.
• C.HP Device Life Extension always comes with Accidental Damage Protection.
• D.HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

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정답:
Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B). It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible. Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

Question No : 2

Which statements are true about HP Premium+ Support end user alerts? (Select three.)

• A.End users cannot snooze the alerts.
• B.If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
• C.HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
• D.Only non-hybrid employees can receive end user alerts directly on their device.
• E.When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

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정답:
Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

Question No : 3

It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

• A.Identifying things your customer's employees say they're missing in their IT support today
• B.Actively listening and taking notes
• C.Assuming all customers need the same set of blueprints to get them where they need to go
• D.Focusing only on asking questions related to services solutions since hardware is separate
• E.Asking leading questions to understand your customers' pain points

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정답:
Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enabling partners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

Question No : 4

Where can you find additional information about HP Services?

• A.HP Partner Portal
• B.HP Workforce Central
• C.HP AssetHub
• D.HP Workpath

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정답:
Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

Question No : 5

Which coverage does HP Post Warranty Support Service provide?

• A.Access to Level 2 help desk technicians
• B.No-cost device repairs made with certified HP parts
• C.Additional 12 months of support based on the product's base warranty or selected Support Service package
• D.Extension beyond 12 months if needed

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정답:
Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warranty or service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

Question No : 6

A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

• A.Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.
• B.Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
• C.Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
• D.Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.

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정답:
Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

Question No : 7

DRAG DROP
Match the HP Hardware Support Services Hardware Care Pack with the service it provides.

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정답:


Explanation:
Here is the correct matching of the HP Hardware Support Services Care Pack with the service it provides:
HP Essential Support
Service it provides: Includes Pick-Up and Return and HP Care HP Premium Support
Service it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers’ needs HP Premium+ Support
Service it provides: HP’s fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity
These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage​

Question No : 8

HOTSPOT
Match the HP Active Care journey with the responsive party for each required action.

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정답:


Explanation:
Here is the correct matching of the HP Active Care journey actions with the responsible parties:
Register the HP Active Care Care Pack to the customer
Responsible Party: Partner
Setup/Configure PC and Download Software
Responsible Party: Customer (with support and guidance from the partner)
Enroll Device
Responsible Party: Customer (with support and guidance from the partner)
Device Monitored
Responsible Party: HP Software (enables service on each device)
Incidents Logged
Responsible Party: Customer (with support and guidance from the partner)
Case Creation
Responsible Party: HP
Device Repair by HP
Responsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks​

Question No : 9

In order for customers to reap the benefits of HP Premium+ Support after order placement, it is
critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

• A.The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
• B.The partner must install the HP software on all HP and non-HP customer devices.
• C.The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
• D.The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

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정답:
Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:

Question No : 10

A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

• A.HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
• B.HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
• C.HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
• D.OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices

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정답:
Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to 30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services

Question No : 11

Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.)
It extends customers' device life while enhancing performance & productivity.

• A.HP Device Life Extension can be sold as a stand-alone service.
• B.HP Device Life Extension supports sustainability RFP requests.
• C.HP Device Life Extension always comes with Accidental Damage Protection.
• D.HP Device Life Extension can be added-on to Essential, Premium, and Premium+.

답을 확인하기

정답:
Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B). It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible. Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

Question No : 12

Which statements are true about HP Premium+ Support end user alerts? (Select three.)

• A.End users cannot snooze the alerts.
• B.If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
• C.HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
• D.Only non-hybrid employees can receive end user alerts directly on their device.
• E.When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.

답을 확인하기

정답:
Explanation:
HP Premium+ Support provides predictive alerts that notify end users directly on their device's notification tray (C). The alerts help streamline issue reporting, enabling users to quickly create a service case and specify repair details (E). If preferred, IT administrators can manage these alerts through an optional dashboard and can choose to disable them for end users (B), giving flexibility in alert management
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

Question No : 13

It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

• A.Identifying things your customer's employees say they're missing in their IT support today
• B.Actively listening and taking notes
• C.Assuming all customers need the same set of blueprints to get them where they need to go
• D.Focusing only on asking questions related to services solutions since hardware is separate
• E.Asking leading questions to understand your customers' pain points

답을 확인하기

정답:
Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enabling partners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

Question No : 14

Where can you find additional information about HP Services?

• A.HP Partner Portal
• B.HP Workforce Central
• C.HP AssetHub
• D.HP Workpath

답을 확인하기

정답:
Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

Question No : 15

Which coverage does HP Post Warranty Support Service provide?

• A.Access to Level 2 help desk technicians
• B.No-cost device repairs made with certified HP parts
• C.Additional 12 months of support based on the product's base warranty or selected Support Service package
• D.Extension beyond 12 months if needed

답을 확인하기

정답:
Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warranty or service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable