GCP-GCX 시험 - Genesys실제시험문제와 답 - 110문항

Question No : 1

Unused reports need to be disabled manually to prevent unnecessary load on the system.

A.True
B.False

정답:
Explanation:
Unused reports do not need to be disabled manually to prevent unnecessary load on the system.
Genesys Cloud CX automatically disables reports that have not been run for more than 90 days. This feature helps optimize system performance and reduce resource consumption. You can re-enable disabled reports at any time from the Reports page in Genesys Cloud CX Admin.
Reference:
https://help.mypurecloud.com/articles/about-reports/
https://help.mypurecloud.com/articles/disable-and-enable-reports/

Question No : 2

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

A.Agent Metrics Export Report
B.Agent Metrics Report
C.Agent Login-Logout Details Report
D.Agent Quality Details Report

정답:
Explanation:
The Agent Metrics Export Report and the Agent Metrics Report are two reports that display the number of interactions handled by an agent per day. These reports show various metrics related to agent performance and productivity, such as total interactions, average handle time, average talk time, average after call work time, etc. These reports can be filtered by date range, media type, queue, and agent.
Reference:
https://help.mypurecloud.com/articles/agent-metrics-export-report/
https://help.mypurecloud.com/articles/agent-metrics-report/

Question No : 3

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

A.Phone model
B.Base settings
C.Phone name
D.Hardware ID (MAC address)

정답:
Explanation:
The hardware ID (MAC address) is what binds the phone’s settings in Genesys Cloud CX to a physical phone. A hardware ID is a unique identifier for each network device, such as a phone. You can define the phone configuration in Genesys Cloud CX by specifying various settings, such as phone name, phone model, base settings, line appearance, etc. However, to associate these settings with a physical phone, you need to enter the hardware ID of the phone in Genesys Cloud CX.
Reference:
https://help.mypurecloud.com/articles/about-phones/
https://help.mypurecloud.com/articles/add-a-phone/

Question No : 4

All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.

A.Create a Site
B.Assign the Edge to a Site
C.Configure a trunk
D.Create an Edge Group
E.Associate the network interface
F.Authenticate the Edge
G.Configure the Edge Connectors

정답:
Explanation:
Configuring a trunk is not a step that needs to be completed to configure an Edge appliance. A trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX. A trunk is not part of the Edge configuration, but rather a separate entity that can be associated with an Edge group.
The steps that need to be completed to configure an Edge appliance are:
Create a Site
Create an Edge Group
Associate the network interface
Authenticate the Edge
Configure the Edge Connectors
Assign the Edge to a Site
Reference:
https://help.mypurecloud.com/articles/configure-an-edge-device/
https://help.mypurecloud.com/articles/about-trunks/

Question No : 5

Which of the following Edge feature contains the built-in remote survivability mode?

A.SIP gateway
B.Call broker
C.SIP proxy
D.Disaster recovery

정답:
Explanation:
SIP proxy is the Edge feature that contains the built-in remote survivability mode. Remote survivability mode is a feature that allows the Edge to continue to provide core telephony services even when it loses connection with Genesys Cloud CX. The SIP proxy service on the Edge detects the loss of connection and switches to remote survivability mode. In this mode, the Edge can still route calls to and from phones, SIP trunks, and telephony gateways based on the last known configuration from Genesys Cloud CX.
Reference:
https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/edge-remote-survivability-faqs/

Question No : 6

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

A.Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud C
B.Creating a number-plan to identify premium-rate numbers.
C.Manually training users to prevent calling premium-rate numbers.
D.Configuring trunks to identify premium-rate numbers.

정답:
Explanation:
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by creating a number-plan to identify premium-rate numbers. A number-plan is a set of rules that define how outbound calls are dialed based on various criteria, such as country code, area code, prefix, etc. You can create a number-plan that blocks outbound calls to U.S. premium-rate numbers by specifying their prefixes (such as 900) in the number-plan rules.
Reference:
https://help.mypurecloud.com/articles/about-number-plans/
https://help.mypurecloud.com/articles/create-a-number-plan/

Question No : 7

Which of the following statements about WebRTC phones is incorrect?

A.Genesys Cloud CX WebRTC phone runs in the browser.
B.A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
C.It is assigned to a specific user and only that user has permission to use the phone.
D.A WebRTC phone can be used even when disconnected from the Cloud.

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/troubleshoot-genesys-cloud-webrtc-phone/
The statement that a WebRTC phone can be used even when disconnected from the cloud is incorrect. A WebRTC phone is a browser-based phone that runs in a supported web browser and connects to Genesys Cloud CX cloud services via WebRTC protocol. A WebRTC phone does not require any additional hardware or software apart from a supported browser and a headset or microphone/speaker device. However, a WebRTC phone cannot be used when disconnected from the cloud because it relies on an internet connection to communicate with Genesys Cloud CX.
Reference:
https://help.mypurecloud.com/articles/about-webrtc-phones/
https://help.mypurecloud.com/articles/webrtc-phone-limitations/

Question No : 8

What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

A.With multiple active calls, click and drag an unselected call onto the previously selected call details.
B.Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
C.Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.
D.Have all attendees call you. When all calls are active, click the Start Conference button.

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/make-a-conference-call/
There are two methods to create a conference call in Genesys Cloud CX:
With multiple active calls, click and drag an unselected call onto the previously selected call details.
Have all attendees call you. When all calls are active, click the Start Conference button.
These methods allow you to create a conference call with up to six participants (including yourself). You can also use other features during a conference call, such as mute, hold, transfer, etc.
Reference:
https://help.mypurecloud.com/articles/create-a-conference-call/
https://help.mypurecloud.com/articles/conference-call-controls/

Question No : 9

Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

A.True
B.False

정답:

Question No : 10

Genesys Cloud CX Voice is __________.

A.A third-party service that provides external Phone Trunks.
B.A help bot that is available within Genesys Cloud CX chat.
C.Another name for Genesys Cloud C
D.An internet-based telephony service that can be purchased and activated for use with Genesys Cloud C

정답:
Explanation:
Genesys Cloud CX Voice is an internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX. Genesys Cloud CX Voice provides a fully managed phone system that connects your phone devices with Genesys Cloud CX cloud services. With Genesys Cloud CX Voice, you do not need to configure or maintain any external trunks or telephony infrastructure.
Reference:
https://help.mypurecloud.com/articles/about-genesys-cloud-voice/
https://help.mypurecloud.com/articles/activate-genesys-cloud-voice/

Question No : 11

Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

A.Place and receive both ACD and non-ACD calls.
B.Place ACD and non-ACD calls, but not receive.
C.Receive ACD and non-ACD calls, but not place.
D.Place and receive ACD calls; non-ACD calls can neither be place nor received.

정답:
Explanation:
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can place and receive both ACD and non-ACD calls. An N+1 configuration means that you have one more Edge than you need to handle your peak call volume. This way, if one Edge goes down, another Edge can take over its load without affecting your service quality or availability.
Reference:
https://help.mypurecloud.com/articles/about-edge-devices/
https://help.mypurecloud.com/articles/edge-redundancy/

Question No : 12

What additional functionality does Communicate bring to Genesys Cloud CX?

A.Knowledge-based features, such as FAQs and communities.
B.Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
C.Call center features, such as ACD and scripting.
D.Directory capabilities, such as advanced search, profiles, and keyword searching.

정답:
Explanation:
Communicate is a feature that brings unified communications features to Genesys Cloud CX, such as telephony, unified messaging, voice conferencing, and auto-attendant. Communicate allows users to
make and receive phone calls, send and receive messages, join voice conferences, and access voicemail within Genesys Cloud CX. Communicate also integrates with third-party applications, such as Salesforce, Microsoft Teams, Zoom, etc.
Reference:
https://www.genesys.com/pricing
https://www.genesys.com/genesys-cloud/features/communicate

Question No : 13

Which of the following Edge features provides client and server-side call matching?

A.SIP gateway
B.SIP proxy
C.Media server
D.Call broker

정답:
Explanation:
Call broker is the Edge feature that provides client and server-side call matching. Call broker is a service that runs on the Edge device and manages call control and signaling for inbound and outbound calls. Call broker matches incoming calls with outgoing calls based on various criteria, such as caller ID, DNIS, ANI, etc.
Reference:
https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/call-broker/

Question No : 14

You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?

A.By asking your carrier what you would need.
B.On the PSTN carrier's web site.
C.Get a default trunk line installed.
D.In the Genesys Cloud CX Resource Center.

정답:
Explanation:
Reference: https://help.mypurecloud.com/articles/carrier-requirements-byoc-cloud/
You can find guidelines on PSTN carrier requirements in the Genesys Cloud CX Resource Center. The Genesys Cloud CX Resource Center provides documentation and resources for using and configuring Genesys Cloud CX features and functions. The PSTN carrier requirements article lists the minimum requirements that a PSTN carrier must meet to work with Genesys Cloud CX.
Reference:
https://help.mypurecloud.com/articles/pstn-carrier-requirements/
https://help.mypurecloud.com/

Question No : 15

When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

A.The default protocol
B.TCP
C.TLS
D.SIP
E.UDP

정답:
Explanation:
TCP, TLS, and UDP are the protocols that can be selected when creating an external trunk. An external trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX. The protocol determines how the SIP messages are transported between Genesys Cloud CX and the external provider. UDP is the most common protocol for SIP trunks, but TCP and TLS can also be used for more reliable or secure communication.
Reference:
https://help.mypurecloud.com/articles/external-trunk-settings/
https://doc.didww.com/integrations/genesys/index.html

Genesys GCP-GCX 시험