FSL-201 시험 - Salesforce실제시험문제와 답 - 105문항

Question No : 1

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

A.Quick Action on Opportunity to Create Work Order
B.Quick Action on Work Order Line Items to Create Opportunity
C.Quick Action on Work Order to Create Opportunity
D.Quick Action on Opportunity to Create Work Order Line Item

정답:

Question No : 2

Universal Containers wants to reduce their mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A.Adjust Scheduling Policy
B.Knowledge Base
C.Customer Entitlements
D.Dispatching
E.Scheduling

정답:

Question No : 3

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.
Which two upsell activities should the CSR consider? Choose 2 answers.

A.Open a Case and inform Customer of weekend service pricing.
B.Open a Case and send email with new Service Offerings.
C.Open a Case and a renewal Opportunity for the Sales team.
D.Open a Case and create a Work Order for the Dispatch Team.

정답:

Question No : 4

Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers.
What should a Consultant recommend so the Field Technician sees only the necessary fields?

A.Field Technician Page Layouts
B.Field Technician Visualforce Pages
C.Field Technician Field Sets
D.Field Technician Mini-Page Layouts

정답:

Question No : 5

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request.
How should a Consultant recommend tracking the work?

A.Parent/Child Work Orders
B.Cases Only
C.Cases and Work Orders
D.Work Orders only

정답:

Question No : 6

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type.
What solution should a Consultant recommend to efficiently manage installation and decommission work?

A.Validation Rules and Work Types
B.Work Types and Skill Requirements
C.Milestones and Service Appointments
D.Skill Requirements and Entitlements

정답:

Question No : 7

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order.
Which three should a Consultant set up in order to achieve this requirement?

A.Create Account-wide Discounts.
B.Apply Promotion to the Work Order.
C.Apply Price Book to the Work Order.
D.AppCreate Products and Price Book Entries.
E.Create Work Order Line Items with Products.

정답:

Question No : 8

Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

A.Products Required for Service Resources
B.Products Required for Service Appointments
C.Products Required for Work Order Line Items
D.Products Required for Work Orders

정답:

Question No : 9

A Technician is onsite where there is no connectivity and is required to capture the customer’s signature.
What is the appropriate order of operations as the Technician goes back online?

A.Capture signature, update record, sync device, deliver Service Report.
B.Deliver Service Report, capture signature, update record, sync device.
C.Deliver Service Report, update record, sync device, capture signature.
D.Capture signature, sync device, update record, deliver Service Report.

정답:

Question No : 10

Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

A.Implement Work Types and Skill Assignments.
B.Implement Assignment Rules and Work Orders.
C.Assign Skills and Skill Levels to Users.
D.Assign Skills and Skill Levels to Resources.

정답:

Question No : 11

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application.
What approach should a Consultant recommend?

A.Create a Quick Action that will create a new Service Appointment record.
B.Create a Visualforce page that will create a new Work Order record.
C.Create a Quick Action that will create a new Work Order record.
D.Create a Visualforce page that will create a new Service Appointment record.

정답:

Question No : 12

Universal Containers wants to automatically create Work order Line Items based on the products being serviced.
How can this be achieved?

A.With Entitlement Templates
B.With Workflows
C.With Process Builder
D.With Work Order Types.

정답:

Question No : 13

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks.
How can this be supported using standard fields and features?

A.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.
B.Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.
C.Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.
D.Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order.

정답:

Question No : 14

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available?

A.Attach Knowledge Articles to Work Order Line Items Only.
B.Manage Attached Articles and Search the Knowledge Base.
C.Attach Articles to Work Orders and Work Order Line Items.
D.Include Quick Actions and Global Actions in Attached Articles.

정답:

Question No : 15

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment.
How should a Consultant recommend implementing this feature?

A.Create CSS in the Dispatcher’s Console.
B.Add Fields on the Page Layout.
C.Use Lookup Fields.
D.Configure Field Sets on the Service Appointment.

정답:

Salesforce FSL-201 시험