Salesforce Certified Business Analyst 시험

Question No : 1

Universal Containers is implementing a Salesforce solution that’s designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items.
However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.



The project manager has asked for the business analyst’s (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009

• A.US-4008 and US-4009
• B.US-4007 and US-4009
• C.US-4009 and US-4010

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Question No : 2

A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

• A.Analyze, build, operate, deliver
• B.Analyze, build, deliver, operate
• C.Analyze, operate, build, deliver

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Question No : 3

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

• A.Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
• B.Move the deployment date out so the teams have more time to work.
• C.Review the user stories to ensure they are small, testable, and valuable.

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Question No : 4

Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

• A.Persona analysis
• B.Enterprise analysis
• C.Stakeholder analysis

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Question No : 5

Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."

• A.Yes
• B.No

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Question No : 6

A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

• A.A model of a final proposed product
• B.A first pass, simple sketch of an idea
• C.A polished, proven solution

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Question No : 7

A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.’’
Who should be listed as the persona?

• A.Sales rep
• B.Contact
• C.Service rep

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Question No : 8

Reports
Which best practice was ignored?

• A.The "who" of the user story is well-defined.
• B.The "why’’ of the user story is focused on user needs.
• C.The ‘’what’’ of the acceptance criteria is negotiable.

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Question No : 9

Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.
Which type of document should the BA prepare?

• A.Audit log
• B.Current state analysis
• C.Gap analysis

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Question No : 10

Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

• A.Describe work with other companies that has solved similar problem.
• B.Ensure the workshop schedule consider tome zone and language differences.
• C.Reiterate the project objectives and the KPIs that will be tracked.

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Question No : 11

A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.
• A service manager can dick a Reassign button that changes the owner field of the case.
• A service manager is able to reassign cases-as part of the mobile experience.
• Reassignment functionality can be used on cases that have been auto-reassigned.
• Service reps are unable to reassign cases.
Which mistake was made?

• A.The criteria are aligned with the user's goal.
• B.The criteria include solution information.
• C.The criteria are small and testable.

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Question No : 12

During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?

• A.Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
• B.Decompose and model the business processes, and identify testing procedures to calculate new values.
• C.Present recommendations from testing to determine if improvements should be made to the underlying implementation.

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Question No : 13

The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?

• A.Business analysis plan
• B.Use case
• C.User story

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Question No : 14

The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

• A.Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
• B.Document user stories and clarify business needs so IT can deliver results based on the requirements.
• C.Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

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Question No : 15

At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

• A.Requirements
• B.User stories
• C.Epics

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