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Question No : 1


You are the business analyst for your organization and you're working with Nancy, the Sales Director. You've been identifying requirements for Nancy about the sales force and her desire to add a customer management solution to the sales process. Nancy believes that the software can help automate the sales process, keep things better organized than the current approach, and ultimately create more sales for the organization. As a business analyst, which one of the following should you advise Nancy about her need?

정답:
Explanation:
According to the BABOK® Guide, a need is a problem or opportunity to be addressed by the business analyst. A need may be based on a perceived solution, but this does not guarantee that the solution will actually address the underlying problem or opportunity. Therefore, the business analyst should advise Nancy that there is an assumption that the customer management software will create the desired benefit of more sales, and this assumption should be validated through business analysis activities such as elicitation, analysis, and validation of requirements1.
Reference: 1: BABOK® Guide, version 3, section 3.1.1, page 30.

Question No : 2


You are the business analyst for your organization and you're reviewing a change to your requirements.
During this impact analysis, what tool can best help you assess the total impact of a requirement change?

정답:
Explanation:
According to the CCBA® Handbook, traceability is “the ability to track the relationships between requirements and other related items, such as stakeholders, solution components, test cases, defects, and changes” (p. 22) . Traceability can help the business analyst assess the total impact of a requirement change, as it shows how the requirement is linked to other items in the development cycle, and how the change may affect them. Traceability can also help the business analyst identify the items that need to be updated, reviewed, or tested as a result of the requirement change.
The other options are not correct because:
A. Implementation SME is not a tool, but a stakeholder who has specialized knowledge of the technologies, tools, or techniques that will be used to implement the solution (p. 15) . Implementation SMEs can provide input and guidance on the feasibility and suitability of the requirement change, but they cannot help the business analyst assess the total impact of the change on other items.
C. Coverage matrix is not a tool, but a technique that is used to measure the extent to which the requirements cover the business need and the solution covers the requirements (p. 23) . Coverage matrix can help the business analyst ensure the completeness and alignment of the requirements and the solution, but it cannot help the business analyst assess the total impact of a requirement change on other items.
D. Integrated change control is not a tool, but a process that is used to review, approve, and implement changes to the project scope, schedule, cost, or quality (p. 13) . Integrated change control can help the business analyst manage the changes and ensure they are aligned with the project objectives, but it cannot help the business analyst assess the total impact of a requirement change on other items.
Reference: CCBA® Handbook, p. 13, 15, 22-23
Analyzing the Impact of Requirement Changes, section “Before you make changes to a requirement, you may want to know how the changes impact related items.”

Question No : 3


There are three inputs in the plan business analysis approach.
Which one of the following is not one of the three inputs?

정답:
Explanation:
According to the CCBA® Handbook, one of the tasks of the business analyst is to “plan business analysis approach” (p. 10) . This task involves defining an appropriate method to conduct business analysis activities based on the business need, the organizational process assets, and the expert judgment. The inputs to this task are organizational process assets, expert judgment, and business need.
The other options are not correct because:
A. Organizational process assets are an input to the plan business analysis approach task, as they provide information on the policies, procedures, methodologies, templates, and standards that the organization uses for business analysis work (p. 10) .
B. Expert judgment is an input to the plan business analysis approach task, as it provides information on the best practices, techniques, and tools that the business analyst can use for business analysis work (p. 10) .
D. Business need is an input to the plan business analysis approach task, as it provides information on the problem or opportunity that the organization faces, and the desired outcomes that the solution should achieve (p. 10) .
Reference: CCBA® Handbook, p. 10
Defining the Business Analysis Approach in 2023 | Free Template, section “Factors to Consider When Choosing a Business Analysis Approach”

Question No : 4


In order to assess proposed solutions, business analysts will need three inputs.
Which one of the following is not an input to the task of assessing proposed solutions?

정답:
Explanation:
According to the CCBA® Handbook, one of the tasks of the business analyst is to “assess proposed solution” (p. 12) . This task involves evaluating the potential value and benefits of each solution option, comparing them to the costs and risks, and recommending the best option or no option at all. The inputs to this task are solution options, requirements, and risk assessments. The other options are not correct because:
A. Solution options are an input to the assess proposed solution task, as they are the possible ways to address the business need and meet the requirements (p. 12) .
B. Requirements are an input to the assess proposed solution task, as they are the capabilities and conditions that the solution must have and meet to address the business need (p. 12) .
C. Risk assessments are an input to the assess proposed solution task, as they are the analysis of the uncertainties and potential negative impacts of each solution option (p. 12) .
Reference: CCBA® Handbook, p. 12
BABOK® Guide, p. 106

Question No : 5


What type of analysis can a business analyst perform to understand the functions of stakeholders, the location of stakeholders, the tasks stakeholders complete, and the stakeholders' concerns about the solution?

정답:
Explanation:
According to the CCBA® Handbook, stakeholder impact analysis is “a technique used to identify the effects of a change on the stakeholders of a solution” (p. 22) . Stakeholder impact analysis can help the business analyst understand the functions of stakeholders, the location of stakeholders, the tasks stakeholders complete, and the stakeholders’ concerns about the solution. Stakeholder impact analysis can also help the business analyst identify the stakeholder needs, expectations, preferences, and risks, as well as the communication and engagement strategies for each stakeholder group. The other options are not correct because:
A. Technical assessment is “a technique used to evaluate the technical feasibility and suitability of a solution” (p. 23) . Technical assessment can help the business analyst understand the technical requirements, constraints, and capabilities of the solution, but not the stakeholder aspects.
C. Organizational assessment is “a technique used to evaluate the current state of an organization and its alignment with the desired future state” (p. 22) . Organizational assessment can help the business analyst understand the organizational structure, culture, processes, and performance of the organization, but not the stakeholder aspects.
D. Operational analysis is “a technique used to analyze the efficiency and effectiveness of the current operations of an organization” (p. 22) . Operational analysis can help the business analyst understand the operational requirements, problems, and opportunities of the organization, but not the stakeholder aspects.
Reference: CCBA® Handbook, p. 22-23
Stakeholder Impact Analysis - Modern Analyst, section “What is Stakeholder Impact Analysis?”

Question No : 6


In order to define the business need for an organization, there are two inputs.
What are the two inputs a business analyst will need to define the business need?

정답:
Explanation:
According to the CCBA® Handbook, one of the tasks of the business analyst is to “define the business need” (p. 11) . This task involves identifying and describing the problem or opportunity that the organization faces, and the desired outcomes that the solution should achieve. The inputs to this task are business goals and objectives, which are “the desired outcomes of a change initiative or the state of the enterprise after the successful implementation of a solution” (p. 35) . Business goals and objectives provide the context and direction for the business analysis work, as well as the criteria for evaluating the value and benefits of the solution. The other options are not correct because:
B. Stakeholder identification and stakeholder analysis are not inputs to the define the business need task, but rather outputs of the plan business analysis approach task (p. 10) . They provide information on the stakeholders who are affected by or have an interest in the business need and the solution, as well as their roles, responsibilities, communication preferences, and expectations.
C. Requirements and business analysis approach are not inputs to the define the business need task, but rather outputs of the elicit and specify and model requirements tasks (p. 11-12) . They provide information on the capabilities and conditions that the solution must have and meet to address the business need, as well as the methods and techniques that the business analyst will use to perform the business analysis work.
D. Elicitation approach and solution approach are not inputs to the define the business need task, but rather outputs of the plan business analysis approach and determine solution approach tasks (p.
10-11) . They provide information on the tools and techniques that the business analyst will use to gather and validate the requirements, as well as the type and scope of the solution that will be implemented to address the business need.
Reference: CCBA® Handbook, p. 10-12, 35
BABOK® Guide, p. 35, 106

Question No : 7


All of the following stakeholders participate in the prioritization of requirements except for which one?

정답:
Explanation:
The implementation subject matter expert is not a stakeholder who participates in the prioritization of requirements, because they are not directly affected by the business need or the solution. The project team, the domain subject matter expert, and the project manager are all stakeholders who have a vested interest in the outcome of the project and the value of the solution, and therefore they should be involved in the prioritization of requirements.
Reference: Business Analysis Expert Certification, CCBA® | IIBA®, section “Who can Become a CCBA?”
A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) , section 4.2.5 “Prioritize Requirements”

Question No : 8


In order to have high quality in requirements, all of the following characteristics should exist in the requirements except for which one?

정답:
Explanation:
According to the BABOK® Guide, high quality requirements should have the following characteristics: atomic, complete, consistent, concise, feasible, unambiguous, testable, prioritized, and traceable. Cohesive, consistent, and complete are among these characteristics, while constrained is not. Constrained means that the requirements are limited by some factors, such as budget, time, or resources, which may affect their quality negatively.
Reference: BABOK® Guide, section 4.2.5, page 98; CCBA Handbook, section 4.4, page 6.

Question No : 9


You are the business analyst for a large project for your organization. Your project has 65 stakeholders and this will greatly increase the complexity of the communication in this project. To demonstrate how complex this project and its communication will be, you show the management the number of communication channels in this project.
How many channels exist in this project based on the number of stakeholders?

정답:
Explanation:
The number of communication channels in a project is an indicator of the complexity and difficulty of managing the communication among the stakeholders. The more stakeholders there are, the more communication channels there are, and the more challenging it is to ensure effective and efficient communication.
The number of communication channels in a project can be calculated using the following formula:
Number of communication channels=n×(n−1) /2
where n is the number of stakeholders. In this case, n=65, so the number of communication channels is:
Number of communication channels=65×(65−1) /2
Number of communication channels=65×64/2
Number of communication channels=4160
Therefore, the correct answer is
A. 4160.Reference: CCBA® Handbook, p. 15
Number of Communication Channels (+ PMP® Formula & Calculator) , section “Formula to Calculate the Number of Communication Channels”

Question No : 10


You are the business analyst for your organization. You are currently writing the business goals and objectives as part of the elements for the define business process.
Which one of the following statements best describes the business goals and objectives element?

정답:
Explanation:
According to the BABOK® Guide, business goals and objectives are “the desired outcomes of a change initiative or the state of the enterprise after the successful implementation of a solution” (p. 35) . They describe the ends that the organization is seeking to achieve, not the means or the activities to achieve them. Business goals and objectives provide the context and direction for the business analysis work, as well as the criteria for evaluating the value and benefits of the solution.
The other options are not correct because:
A. They describe all of the required work the project will need to complete in order to reach its objectives is not a description of business goals and objectives, but rather of project scope or project deliverables.
C. They describe the processes the solution will need to improve for the project to be successful is not a description of business goals and objectives, but rather of solution requirements or solution design.
D. They describe all of the positive benefits in ratio to the risk and costs of the project is not a description of business goals and objectives, but rather of business case or value proposition.
Reference: BABOK® Guide, p. 35
Business Goals and Objectives - Modern Analyst, section “What are Business Goals and Objectives?”

Question No : 11


There are four methods to generate a business need in an organization.
Which approach would an organization use when there's recognized competition in the marketplace?

정답:
Explanation:
According to the web search results, external drivers are “factors outside the organization that influence its performance, direction, and strategy” 1. External drivers can include market trends, customer demands, competitor actions, technological changes, regulatory requirements, and social issues. When there is recognized competition in the marketplace, an organization may use external drivers as a method to generate a business need, as it needs to respond to the competitive threats and opportunities, and to differentiate itself from other players in the industry.
The other options are not correct because:
A. From the bottom up is a method to generate a business need from the employees or operational level of the organization, who identify problems or opportunities for improvement in their daily work processes 2. This method may not be suitable when there is recognized competition in the marketplace, as it may not address the strategic issues or challenges that the organization faces from external forces.
C. From middle management is a method to generate a business need from the managers or supervisors of the organization, who coordinate and oversee the work of the employees and report to the senior executives 3. This method may not be suitable when there is recognized competition in the marketplace, as it may not reflect the vision or direction of the organization’s leadership or stakeholders.
D. From the top down is a method to generate a business need from the senior executives or board of directors of the organization, who set the goals and objectives of the organization and determine its policies and strategies 4. This method may not be suitable when there is recognized competition in the marketplace, as it may not take into account the feedback or input from the customers, employees, or other external parties who are affected by the organization’s decisions and actions.
Reference:
1: External Drivers - an overview | ScienceDirect Topics, section “Introduction”
2: Bottom-Up Approach - an overview | ScienceDirect Topics, section “Introduction”
3: Middle Management - an overview | ScienceDirect Topics, section “Introduction”
4: Top-Down Approach - an overview | ScienceDirect Topics, section “Introduction”

Question No : 12


Martha is the business analyst for her organization and she's been asked to help create a SMART goal for her company.
Which one of the following organizational goals could be considered SMART?

정답:
Explanation:
A SMART goal is one that is Specific, Measurable, Achievable, Relevant, and Time-bound. According to the web search results, a SMART goal should answer the following questions: 12 Specific: What exactly do you want to achieve?
Measurable: How will you know if you have achieved it?
Achievable: Is it realistic and within your reach?
Relevant: Does it align with your purpose and values?
Time-bound: When do you want to achieve it by?
Option B is the only one that meets all of these criteria. It is specific, as it states the exact amount of revenue increase. It is measurable, as it can be tracked and quantified. It is achievable, as it is not too unrealistic or impossible. It is relevant, as it relates to the company’s financial performance and growth. It is time-bound, as it has a clear deadline of January 15. The other options are not SMART goals because:
A. No errors in production of customer products is not specific, measurable, or achievable. It does not state what kind of errors, how they are measured, or how they can be eliminated. It is also unrealistic to expect zero errors in any production process.
C. Increase revenue by ten percent is not time-bound. It does not specify when the revenue increase should be achieved by, which makes it hard to plan and monitor progress.
D. Add 25 new customers to the sales base is not relevant. It does not explain why adding new customers is important or how it relates to the company’s purpose and values. It is also not specific or measurable enough, as it does not state what kind of customers, how they are acquired, or how they contribute to the revenue.
Reference: 1: How to write SMART goals (with examples) - Atlassian, section “How to write SMART goals”
2: SMART Goal - Definition, Guide, and Importance of Goal Setting, section “What are SMART Goals?”

Question No : 13


The initial high-level listing of requirements in a change-driven approach is also known as what?

정답:
Explanation:
According to the web search results, requirements envisioning is “a technique used in change-driven approaches to elicit and document a high-level overview of the scope and objectives of a project or initiative” 1. Requirements envisioning involves creating a list of high-level requirements that describe the features and capabilities of the desired solution, as well as the business value and benefits that it will deliver. Requirements envisioning helps to establish a common vision and understanding among stakeholders, as well as to prioritize and plan the requirements in short iterations. The other options are not correct because:
B. Requirements foundation is not a term used in change-driven approaches, but rather in plan-driven approaches. It refers to the “set of requirements that provide the basis for planning, managing, and delivering a project” 2.
C. Product scope is “the features and functions that characterize a product, service, or result” 3. It is not the same as the initial high-level listing of requirements, as it may include more detailed and specific information about the product specifications and quality attributes.
D. Project scope is “the work performed to deliver a product, service, or result with the specified features and functions” 3. It is not the same as the initial high-level listing of requirements, as it may include more detailed and specific information about the project activities, resources, and deliverables.
Reference: 1: What Are High-Level Requirements in Project Management?, section “What are High-Level Requirements in Project Management?”
2: BABOK® Guide, p. 35
3: [A Guide to the Project Management Body of Knowledge (PMBOK® Guide) ], p. 705

Question No : 14


When an organization implements a new solution, the organization will often have to provide dual-support for the new solution and the solution that's being replaced.
Which one of the following is not an input to the transitional requirements definition?

정답:
Explanation:
According to the BABOK® Guide, transitional requirements are “the capabilities that the solution must have and the conditions the solution must meet to facilitate transition from the current state to the future state, but that will no longer be needed once the change is complete” (p. 36) . Transitional requirements are defined in the Specify and Model Requirements task, which is part of the Requirements Analysis and Design Definition knowledge area. The inputs to this task are stakeholder management strategy, stated requirements, and organizational readiness assessment.
The other options are not correct because:
A. Stakeholder management strategy is an input to the Specify and Model Requirements task, as it provides information on the stakeholder roles, responsibilities, communication preferences, and expectations for the requirements definition process (p. 110) .
C. Stated requirements are an input to the Specify and Model Requirements task, as they are the initial set of requirements that are elicited from the stakeholders and need to be analyzed, modeled, and refined (p. 110) .
D. Organizational readiness assessment is an input to the Specify and Model Requirements task, as it provides information on the current state of the organization, the readiness and resistance to change, and the potential impacts of the solution (p. 110) .
Reference: BABOK® Guide, p. 36, 110
Transitional Requirements - Modern Analyst, section “What are Transitional Requirements?”

Question No : 15


You are the business analyst for your organization and you're working to identify all of the stakeholders within your organization and outside your organization to ensure that you've captured the correct requirements for a project.
Which one of the following techniques can be best suited for identifying stakeholders?

정답:
Explanation:
Interviews are a technique for eliciting requirements by engaging stakeholders in a dialogue to obtain information about their needs, expectations, and preferences. Interviews can also be used to identify stakeholders by asking existing stakeholders to recommend other potential stakeholders or sources of information. Interviews can help to establish rapport and trust with stakeholders, as well as to clarify issues and resolve conflicts.
Reference: BABOK® Guide, section 4.2.1, page 99
CCBA® and CBAP® Certifications Study Guide, chapter 4, page 113

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