ACP-420 시험 - Atlassian실제시험문제와 답 - 160문항

Question No : 1

What should be done if a customer reports not receiving notifications?

A.Check if the customer's email is correctly listed in their profile
B.Verify that the issue they are associated with is still active
C.Ensure that the notification scheme includes the customer for the relevant events
D.All of the above

정답:

Question No : 2

What must be done to add a collaborator to a project?

A.The collaborator must request access themselves
B.Added by a project or Jira admin
C.Automatically added by Jira based on their activity
D.None of the above

정답:

Question No : 3

Under what circumstances might an admin stop supporting a particular language?

A.If the language is no longer widely used
B.Due to technical issues with translation accuracy
C.If it is no longer legally required
D.All of the above

정답:

Question No : 4

What is the main goal of ticket deflection in the context of a knowledge base?

A.To reduce the number of tickets by providing self-help resources
B.To deflect blame for issues
C.To route tickets to external agents
D.To increase ticket response times

정답:

Question No : 5

What is necessary to configure email request types in Jira Service Management?

A.Custom email server
B.Default Jira notification scheme
C.Specific email request type configuration
D.Enhanced security settings for email

정답:

Question No : 6

Which method is used to disable service project notifications for all internal users within a specific project?

A.Adjust the global permission scheme
B.Modify the project's notification scheme to exclude internal roles
C.Turn off all notifications in system settings
D.Internal notifications cannot be disabled

정답:

Question No : 7

How is the default language set for the Customer Portal?

A.It matches the default language of the main Jira instance
B.Each customer can set their own default language
C.Set in the project’s language settings
D.The default language is always English

정답:

Question No : 8

You need to configure the 'Time to assign' SLA with the following requirements:
- Severity 1 issues should be assigned within 4 hours on a 24/7 calendar.
- Severity 2 issues should be assigned within 4 hours during business hours.
- Regardless of Severity, issues with a Standard Support Level should not be measured against this SLA.
- Everything else should be assigned within 48 hours during business hours.
The current configuration is shown:

What do you need to change to meet all requirements?
A. Add and configure another goal.
B. Change the order of at least one goal.
C. Update the calendar of an existing goal.
D. Update the JQL statement of an existing goal.

정답: C

Question No : 9

What is required to manage users and groups at the site level in Jira?

A.Jira Admin permissions
B.Project Admin permissions
C.Global permissions
D.Collaborator permissions

정답:

Question No : 10

Your Customer Satisfaction (CSAT) scores are based on a 'Support Level' custom field, with three values:

Platinum Support, Silver Elite, Standard. Review the custom report below.
Based only on the above, which statement is true?

A.Scores are lowest for Standard for this time period.
B.More Platinum Support customers responded to the CSAT survey.
C.Standard customers had the lowest scores in any time period.
D.Every response from Silver Elite customers had a 3-star rating during this time period.
E.The scores in this report represent only one request type.

정답:

Question No : 11

Which component is necessary when configuring a custom rule to act based on specific issue updates?

A.Trigger
B.Condition
C.Action
D.All of the above

정답:

Question No : 12

What benefit does using the @ mention feature provide in a collaborative environment?

A.Increases email traffic
B.Reduces the need for meetings
C.Ensures privacy of communications
D.Enhances real-time collaboration

정답:

Question No : 13

Your site and service project are set to English as the default language, but you are beginning to add Polish translations.
Which statement is true about the Polish translations?

A.Polish translations will be visible to logged-in Polish customers automatically.
B.Polish translations must be set as 'visible to customers' before customers see them.
C.Anonymous users will never see any Polish translations.
D.All Polish translations must be completed before any of them are visible to customers.

정답:

Question No : 14

Up to now, your service projects were used by internal employees only. Everyone, including both agents and internal customers, received only standard Jira notifications when issue events occurred.
Now, external customers will begin using the projects. You want them to receive only Jira Service Management notifications and only when their requests are resolved.
Identify the two configurations that must be changed to meet the requirement? Choose two.)

A.notification schemes
B.System User Default Settings
C.project customer notifications
D.personal settings
E.global Jira Service Management configuration

정답:

Question No : 15

What is a benefit of using smart values to manipulate lists in Jira automation rules?

A.Creating bulk user accounts
B.Automatically updating multiple issues at once
C.Scheduling reports
D.Encrypting sensitive data

정답:

Atlassian ACP-420 시험