7492X 시험 - Avaya실제시험문제와 답 - 52문항

Question No : 1

In which document can the events table be found?

A.Troubleshooting Avaya Aura® Call Center Elite
B.Programming Call Vectoring Features in Avaya Aura® Call Center Elite
C.Administrator Guide tor Avaya Communication Manager
D.Feature Description and Implementation for Avaya Communication Manager

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Question No : 2

Which three statements are true about virtual routing? (Choose three.)

A.CTI is a required component for multi-site configuration
B.Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
C.Virtual routing involves only contacts that are non-voice related such as email and chat
D.Virtual routing can be implemented in single-site or multi-site configuration
E.Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

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Question No : 3

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A.1 status poll VDN and 1 interflow VDN
B.1 status poll VDN and 2 interflow VDN
C.2 status poll VDN and 2 Interflow VDN
D.3 Status poll VDN and 2 Interflow VDN

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Question No : 4

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A.Network Call Deflection
B.Network Call Transfer
C.Look-Ahead Interflow
D.Enhanced Look-Ahead Interflow

정답:
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100081980

Question No : 5

Given the following conditions:
✑ In the Business Advance configuration ✑ During agent surplus conditions
✑ WHEN agents are available
✑ The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?

A.As the highest skill level agent with the lowest occupancy
B.As the agent with the lowest ratio of adjusted work time and target allocation for the skill
C.As the highest skill level, most idle agent
D.As the most idle agent, without regard to skill level

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Question No : 6

Which three commands can be used with Network Call Deflection? (Choose three.)

A.Collect digits
B.Route-to number
C.Announcement
D.Queue to best:
E.Wait hearing ringback

정답:
Explanation:
Reference: https://downloads.avaya.com/elmodocs2/callctr/Vector_EASR.13.pdf (302)

Question No : 7

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

A.route-to number 9112920414 with cov y if unconditionally
B.route-to number 112920414 with cov n if unconditionally
C.route-to number r112920414 with cov n if unconditionally
D.route-to number *r112920414 with cov n if unconditionally

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Question No : 8

Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

A.It does not matter what order you install the applications in, as long as WebLM is at the end
B.Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable
C.Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables
D.Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables

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Question No : 9

When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?

A.Application Enablement Services, Call Center Elite Multichannel, SQL database
B.Avaya WebLM, Communication Manager, SQL database
C.Call Center Elite Multichannel, Avaya WebLM, SQL database
D.SQL database, Communication Manager, Avaya WebLM

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Question No : 10

What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)

A.Max number of CA TSC
B.Max number of NCA TSC
C.Trunk Group for NCA TSC
D.TSC Supplementary Service Protocol: b
E.Route pattern must have TSC = N

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Question No : 11

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

A.Interflow, Outflow, and 1st Available
B.Primary, Status poll, and Outflow
C.Status poll, Interflow, and 1st available
D.Primary, Status poll, and Interflow

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Question No : 12

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

A.Reserve Agents
B.Weighted Advance Time
C.Dynamic Queue Position
D.Greatest Need

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Question No : 13

The Status Poll VDN does not respond to a consider location vector command.
Which three reasons are causing this problem? (Choose three.)

A.The Incorrect Status Poll VDN is defined in HSR application form.
B.The Console Permission is NOT enabled.
C.The Route-pattern TSC settings has a setting = n.
D.The Interflow Vector Is not defined at the remote location.
E.The Status Poll VDN is using TAC Instead of aar analysis digits.

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Question No : 14

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A.It enables routing of calls to the agent that is most idle.
B.It dynamically matches a customer to an optimal agent.
C.It provides conditional routing of calls to agent queues.
D.It allows for dynamic reporting of call center activities in custom methods.
E.It uses advanced algorithms to efficiently route calls to agents.

정답:
Explanation:
Explanation: Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78

Question No : 15

A customer reports that they received the message ‘Tserver Link Up’.
What should you advise them to do?

A.Connect the Tserver to establish the link between the Tserver and the Communication Manager
B.Check that the Tserver details are correct and AES Server is running
C.Check the License Director configuration and ensure that the service is running
D.Nothing. This is just a message indicating the specified link is established

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Avaya 7492X 시험