74920T 시험 - Avaya실제시험문제와 답 - 83문항

Question No : 1

A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.
Which three actions should you advise them to take? (Choose three.)

A.Check the port numbers
B.Check that SQL is installed on a separate machine
C.Check the IP address of the SQL server
D.Check the installation directory for SQL
E.Check that TTrace logging is recording errors properly

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Question No : 2

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

A.TTrace Server
B.TTrace Console
C.TTrace Config
D.TTrace Log2Zip

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Question No : 3

A company using Avaya Aura® Call Center Elite is experiencing problems configuring vectors. The vector is not routing calls to a particular queue. Vectors are routing calls to other configuration queues correctly.
As a part of a good Global Support Services (CSS) methodology, what should the company do next?

A.Reduce or eliminate the business Impact of the vector by testing the vectors.
B.Identify components where the queue is configured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
C.Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.
D.Determine the frequency and severity of the Issue where the vector does not route calls properly

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Question No : 4

Refer to the exhibit.

Avaya-7492X13_1

A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent’s Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?

A.VDN Override on VDN 7202 is set to no
B.VDN Override on VDN 7201 is set to yes
C.The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
D.No agents are staffed in skill 1

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Question No : 5

Which three statements about LAI requirements are true? (Choose three.)

A.Intelligently route calls among the call centers to achieve a better ACD load balance.
B.The receiving switch is able to accept or deny interflowed calls sent by the sending switch.
C.The routing of an incoming call to an external switch must be answered at the originating switch.
D.Look-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.
E.It Is able to use the adjust-by vector command to better manage EW

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Explanation:
Explanation: References: https://downloads.avaya.com/css/P8/documents/100082003 https://downloads.avaya.com/css/P8/documents/101038024

Question No : 6

In which document can the events table be found?

A.Troubleshooting Avaya Aura® Call Center Elite
B.Programming Call Vectoring Features in Avaya Aura® Call Center Elite
C.Administrator Guide tor Avaya Communication Manager
D.Feature Description and Implementation for Avaya Communication Manager

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Question No : 7

Which three statements are true about virtual routing? (Choose three.)

A.CTI is a required component for multi-site configuration
B.Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
C.Virtual routing involves only contacts that are non-voice related such as email and chat
D.Virtual routing can be implemented in single-site or multi-site configuration
E.Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

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Question No : 8

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A.1 status poll VDN and 1 interflow VDN
B.1 status poll VDN and 2 interflow VDN
C.2 status poll VDN and 2 Interflow VDN
D.3 Status poll VDN and 2 Interflow VDN

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Question No : 9

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A.Network Call Deflection
B.Network Call Transfer
C.Look-Ahead Interflow
D.Enhanced Look-Ahead Interflow

정답:
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100081980

Question No : 10

Given the following conditions:
✑ In the Business Advance configuration ✑ During agent surplus conditions
✑ WHEN agents are available
✑ The agent selection method is PAD
When a call arrives, how will the Communication Manager interpret the highest priority calls?

A.As the highest skill level agent with the lowest occupancy
B.As the agent with the lowest ratio of adjusted work time and target allocation for the skill
C.As the highest skill level, most idle agent
D.As the most idle agent, without regard to skill level

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Question No : 11

Which three commands can be used with Network Call Deflection? (Choose three.)

A.Collect digits
B.Route-to number
C.Announcement
D.Queue to best:
E.Wait hearing ringback

정답:
Explanation:
Reference: https://downloads.avaya.com/elmodocs2/callctr/Vector_EASR.13.pdf (302)

Question No : 12

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

A.route-to number 9112920414 with cov y if unconditionally
B.route-to number 112920414 with cov n if unconditionally
C.route-to number r112920414 with cov n if unconditionally
D.route-to number *r112920414 with cov n if unconditionally

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Question No : 13

Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

A.It does not matter what order you install the applications in, as long as WebLM is at the end
B.Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable
C.Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables
D.Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables

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Question No : 14

When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?

A.Application Enablement Services, Call Center Elite Multichannel, SQL database
B.Avaya WebLM, Communication Manager, SQL database
C.Call Center Elite Multichannel, Avaya WebLM, SQL database
D.SQL database, Communication Manager, Avaya WebLM

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Question No : 15

What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)

A.Max number of CA TSC
B.Max number of NCA TSC
C.Trunk Group for NCA TSC
D.TSC Supplementary Service Protocol: b
E.Route pattern must have TSC = N

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Avaya 74920T 시험