Question No : 1
What benefits do presence indicators provide when used on devices and apps?
(Choose Three)
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Question No : 2
What are the significant advantages of utilizing advanced IVR menus in handling customer inquiries?
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Question No : 3
Why is it crucial to analyze the audit trail in a business communication system?
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Question No : 4
What are the key benefits of using ring groups in a customer service environment?
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Question No : 5
Which call handling feature allows a user to redirect incoming calls to another number or extension?
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Question No : 6
What key information should be prioritized in adoption and usage reports to drive strategic decisions?
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Question No : 7
What critical consideration should be made when applying system settings using templates?
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Question No : 8
What is a primary consideration when modifying user settings in a large organization?
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Question No : 9
What is the essential benefit of deleting user extensions that are no longer in use?
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Question No : 10
Which best practice should be followed when setting up ring groups to ensure efficiency?
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Question No : 11
What considerations are critical when managing call handling and forwarding features for remote teams?
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Question No : 12
Why should the general settings for company caller ID be reviewed periodically?
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Question No : 13
What is the primary reason to set up or provision J100 series phones in a business environment?
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Question No : 14
What is the primary advantage of setting a company-wide Caller ID name?
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Question No : 15
When creating IVR menus, what factor should be prioritized to enhance user experience?
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