33160T 시험 - Avaya실제시험문제와 답 - 69문항

Question No : 1

In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?

A.Enterprise Manager
B.LoggerServerservice
C.Dedicated network connection
D.MDL database

정답:
Explanation:
According to the Avaya Workforce Optimization Select Installation Guide, Enterprise Manager is a web-based application that allows the administrator to configure and manage the Avaya Workforce Engagement system. One of the functions of Enterprise Manager is to monitor the managed servers for alarms and collect summary data. Enterprise Manager can display the health status of each server in the system, such as CPU usage, memory usage, disk space usage, and network traffic. Enterprise Manager can also alert the administrator of any critical or major alarms that occur on the servers, such as service failures, license issues, or configuration errors. Enterprise Manager can also provide reports and charts that show the summary data of the system performance and activity, such as number of calls recorded, number of evaluations completed, number of agents coached, etc.
References: Avaya Workforce Optimization Select Installation Guide

Question No : 2

A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X.
Which upgrade path must be used?

A.Side-by side or hardware reuse migration to R20.x
B.Two step upgrade process, to V15.1 first, then to R20.x
C.Side-by side upgrade to R20.x in Windows 2016
D.In-place upgrade to R20.x in Windows 2012 R2 (grey kit)

정답:
Explanation:
The upgrade path from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X is a two step upgrade process, to V15.1 first, then to R20.X. This is because WFO Vll is not compatible with Windows Server 2016, which is required for R20.X. Therefore, the first step is to upgrade WFO Vll to V15.1 on Windows Server 2012 R2, and then the second step is to upgrade V15.1 to R20.X on Windows Server 2016. This upgrade path applies to both side-by-side and hardware reuse migration scenarios. The other options are not valid upgrade paths for WFO Vll to R20.X.
References:
Avaya Workforce Engagement Installation Guide
[Avaya Workforce Engagement Upgrade Guide]

Question No : 3

You are analysing the IP Capture log for troubleshooting an integration recording issue.
Which statement is true about the information Included in this log?

A.It recorded management information.
B.It showed CTI statistics.
C.It showed CTI metadata association.
D.It received CTI events.

정답:
Explanation:
It received CTI events: IP capture logs typically record events related to Computer Telephony Integration (CTI), which include information such as call start, end, transfer, etc. These logs are critical for diagnosing and resolving recording integration issues because they provide detailed data on key moments in the call flow.

Question No : 4

A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager
Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

A.Wcapwlistener.exe
B.ScreenRecorder.exe
C.ScreenCapture.exe
D.WCapW32.exe

정답:
Explanation:
Wcapwlistener.exe: This process may be part of the screen capture software and is responsible for listening for instructions from the recording system to start or stop the screen capture.
WCapW32.exe: This process is also related to the screen capture function, which may be the process that actually performs the screen recording task. It handles the capture and transfer of screen data to the recording system.

Question No : 5

What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A.Replay
B.Record
C.Store/Archive
D.Quality Monitor

정답:
Explanation:
Avaya Contact Recorder Advanced (ACRA) is a component of the Avaya Workforce Engagement suite that provides the capability to record, store, and play back voice and screen interactions. The two primary functions of ACRA are record and store/archive. Record function allows businesses to capture customer interactions across multiple channels and media types, such as voice, video, chat, email, and social media. Store/archive function enables businesses to securely store and manage the recorded interactions in compliance with various regulations and standards, such as PCI, GDPR, and MiFID II. ACRA also supports replay function, which allows users to search and play back the recorded interactions based on various criteria, such as date, time, agent, customer, and keywords. Quality monitor function is not a primary function of ACRA, but it is a separate component of the Avaya Workforce Engagement suite that synchronizes the agent’s on-screen activity to the audio recording and provides agent performance evaluation tools.
References:
Avaya Workforce Optimization
Avaya Contact Recording - ESi
Avaya Contact Recording C ESi

Question No : 6

The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment
What is the first step for setting up the screen recording process?

A.Create a Member Group
B.Create a LAN Data Source
C.Add Employee IDs
D.Create Workgroups andworkstations

정답:
Explanation:
Create a LAN data source: Before setting up screen recording, you first need to establish a data source, which is usually connected via a local area network (LAN), in order to capture screen recording data. This data source provides the recording system with the location and access of the capture target, and is the basic step to start the screen recording setup.

Question No : 7

In the Avaya Workforce Engagement, which two statements about framework license activation are true? (Choose two)

A.License activation requires Enterprise Manager access to the internet
B.The License Reference number is generated when the customer order is placed
C.The License Registration Key is generated during installation
D.The License Registration Key is generated before the Enterprise Suite is installed

정답:
Explanation:
License Activation Requires Enterprise Manager to Access the Internet: This is because the license activation process typically involves online communication with the license server to validate and activate the license. The Enterprise Manager, as an integral part of the system, needs to have access to the internet to complete the license activation process.
Generate a License Reference Number when Customer places an order: A License Reference Number is generated during the purchase process and is used to uniquely identify a Customer's license request. This number is required when activating the license to confirm the validity of the purchase and to track the status of the license.

Question No : 8

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A.Phone
B.CMS
C.Quality
D.Dialer

정답:
Explanation:
According to the Avaya Contact Recorder Installation Guide, to have voice recording with Avaya Contact Recorder Advanced (ACRA), the data source type that Avaya Workforce Engagement requires is Phone. A phone data source defines the type of phone system that is being recorded, such as Avaya Aura Communication Manager, Avaya IP Office, or Avaya Communication Server 1000. A phone data source also specifies the connection details and recording parameters for the phone system.
References: Avaya Contact Recorder Installation Guide

Question No : 9

Which two statements about Enterprise Manager (EM) features are true? (Choose two)

A.It is browser-based interface
B.It eliminates duplicate configuration if shares data
C.It allows application-level functionality configuration
D.User access is through the system Management desktop applications

정답:
Explanation:
Enterprise Manager (EM) is a browser-based interface that provides centralized administration and management of the Avaya Workforce Engagement suite. It allows application-level functionality configuration, such as recording rules, quality monitoring forms, and coaching assignments. It also eliminates duplicate configuration and shares data across applications, such as users, groups, and schedules. User access is not through the system Management desktop applications, but through the web browser. EM also provides system-level configuration and monitoring, such as license management, backup and restore, and system health.
References:
Avaya Workforce Optimization
Avaya Workforce Engagement Installation Guide

Question No : 10

The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal.
What should be checked first?

A.That there is no connection via WIF
B.That the security settings on Internet Explorer 11 allows Access to multiple servers.
C.That the wlsvcX64.exe process didn 't reach the memory required.
D.That the beasvcX64.exe process didn 't reach the memory required

정답:
Explanation:
beasvcX64.exe process is not reaching the required memory: This process is part of the WebLogic Server service and is critical to the proper functioning of the Avaya Workforce Optimization (WFO) system. If the process does not have sufficient memory resources, it may cause the service to start unsuccessfully or run unstable, which in turn will affect the user's ability to access the web portal. Checking the memory allocation and usage of this process is a critical step in diagnosing login issues.

Question No : 11

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A.CMS
B.Quality
C.Phone
D.Dialer

정답:
Explanation:
To have voice recording with Avaya Contact Recorder Advanced (ACRA), Avaya Workforce Engagement requires a Phone data source type. A Phone data source type is used to import phone-related data from ACRA, such as agent IDs, extensions, call IDs, call durations, and call directions. This data is used to associate voice recordings with agents and calls in the Avaya Workforce Engagement system.
References:
Avaya Workforce Engagement Integration Services User Guide, page 294
Avaya Workforce Engagement Integration Services User Guide, page 464

Question No : 12

Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A.It is required for Scorecards Reports
B.It is required for Customer Feedback reports
C.It is required for System logging reports
D.It is required for Forecasting and Scheduling Reports
E.It is required for Workforce Management (WFM) reports.

정답:
Explanation:
Scorecard Reporting: SSRS provides robust support for generating detailed performance metrics and scorecard reports, which are essential for managing and monitoring employee performance.
Customer Feedback Report: Through SSRS, customer feedback data can be effectively processed and presented, helping enterprises to understand customer satisfaction and make improvements accordingly.
Forecasting and Scheduling Reporting: This type of reporting is indispensable for human resource management and scheduling decisions, and SSRS provides the necessary data processing and presentation capabilities to support accurate forecasting and effective scheduling planning.

Question No : 13

In Archive, what is the function of a campaign?

A.It defines how to perform a specific archive task against a specific media.
B.It defines when and how fast archive activity may occur on a recorder.
C.It defines filter rules to determine which recordings to archive.
D.It defines the physical repository for archived content.

정답:
Explanation:
According to the Avaya Workforce Engagement Support Administration Guide, a campaign is a set of filter rules that define which recordings to archive. A campaign can include filters based on date range, recording type, agent ID, DNIS, ANI, and other criteria. A campaign can also specify whether to archive audio only, screen only, or both. A campaign can be associated with one or more archive profiles, which define the destination and format of the archived content.
References: Avaya Workforce Engagement Support Administration Guide, page 105.

Question No : 14

Which three statements about the Server Readiness Validator tool are true? (Choose three)

A.It validates operating system setting
B.It creates a report to show any trouble spots
C.It validates CA server security certificates
D.It validates partition sizes
E.It can run under the local systems account

정답:
Explanation:
The Server Readiness Validator tool is a utility that checks the readiness of the server before installing Avaya Workforce Engagement. It validates operating system settings such as firewall, antivirus, and user account control. It creates a report to show any trouble spots that need to be fixed before installation. It also validates partition sizes to ensure that there is enough disk space for the installation. It does not validate CA server security certificates or run under the local systems account. These are not required for the installation of Avaya Workforce Engagement.
References:
Server Readiness Validator tool
Avaya Workforce Engagement Installation Guide

Question No : 15

Which statement about archive database Service role Configuration is true?

A.You can add multiple archive database targets
B.You can change database targets in Enterprise Manager
C.You can create database targets in Recorder Manager
D.You can change database targets in Recorder Manager

정답:
Explanation:
Archive database Service role Configuration is a feature of Avaya Workforce Engagement that allows customers to configure one or more archive database targets for storing call recordings. Customers can use Enterprise Manager to add, edit, or delete archive database targets, as well as specify the retention period and the purge schedule for each target. Customers can also use Recorder Manager to view the status of the archive database targets and the archive jobs.
References:
Avaya Workforce Engagement Enterprise Manager User Guide, page 635
Avaya Workforce Engagement Recorder Manager User Guide, page 276

Avaya 33160T 시험