220-1202 시험 - CompTIA실제시험문제와 답 - 75문항

Question No : 1

A technician installs VPN client software that has a software bug from the vendor. After the vendor releases an update to the software, the technician attempts to reinstall the software but keeps getting an error message that the network adapter for the VPN already exists.
Which of the following should the technician do next to mitigate this issue?

A.Run the latest OS security updates.
B.Map the network adapter to the new software.
C.Update the network adapter's firmware.
D.Delete hidden network adapters.

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
VPN clients often create virtual network adapters. If the software wasn't uninstalled properly or crashed during install, leftover (often hidden) virtual adapters can prevent reinstallation. The proper solution is to delete hidden network adapters using Device Manager (with “Show hidden devices” enabled).
A. OS updates won’t fix a leftover driver or adapter issue.
B. Mapping an adapter to the software is not a standard or viable solution.
C. Firmware updates apply to physical adapters, not virtual VPN adapters.
Reference: CompTIA A+ 220-1102 Objective 3.1: Troubleshoot common Windows OS and network issues.
Study Guide Section: Troubleshooting network adapter conflicts and VPN client errors

Question No : 2

A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file.
Which of the following should a technician do to resolve the issue?

A.Revert the spreadsheet to the last restore point.
B.Increase the amount of RA
C.Defragment the storage drive.
D.Upgrade the network connection speed.

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
When a spreadsheet becomes very large, opening and processing it requires more memory (RAM). If the system doesn't have sufficient memory, it may fail to load the file properly. Upgrading or increasing the available RAM can resolve performance and loading issues with very large files.
A. Restore points roll back system settings, not individual file content.
C. Defragmentation optimizes disk performance but won’t help with memory issues.
D. Network speed has no effect if the file is stored and opened locally.
Reference: CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common application and performance issues. Study Guide Section: Troubleshooting large-file performance and system resource limitations

Question No : 3

A company would like to deploy baseline images to new computers as they are started up on the network.
Which of the following boot processes should the company use for this task?

A.ISO
B.Secure
C.USB
D.PXE

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
PXE (Preboot Execution Environment) allows workstations to boot over the network and download an OS image from a server. It is ideal for automating mass deployments using baseline images across many machines without the need for physical media.
A. An ISO is a disk image file but requires mounting or physical media.
B. Secure Boot is a security feature, not a method of deploying OS images.
C. USB requires manual installation and is not suitable for automated deployment at scale.
Reference: CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
Study Guide Section: Remote installation methods ― PXE boot deployment

Question No : 4

A technician is assigned to offboard a user.
Which of the following are common tasks on an offboarding checklist? (Choose two.)

A.Quarantine the hard drive in the user's laptop.
B.Deactivate the user's key fobs for door access.
C.Purge all PII associated with the user.
D.Suspend the user's email account.
E.Turn off the network ports underneath the user's desk.
F.Add the MAC address of the user's computer to a blocklist.

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
User offboarding involves disabling the departing user's access to company systems and facilities.
Two key tasks typically include:
Deactivating physical access credentials (e.g., key fobs or badges) to prevent unauthorized entry (B). Suspending or disabling the user’s email account to prevent future use and to retain business communications (D).
A. Quarantining a hard drive is not standard unless malware or legal issues are involved.
C. Purging PII must follow legal retention policies; it's not typically an immediate offboarding task.
E. Disabling network ports may be relevant in some cases but is not a standard offboarding step.
F. Blocking MAC addresses is not typical unless the device is considered a security threat.
Reference: CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement proper documentation and offboarding procedures.
Study Guide Section: User lifecycle management ― onboarding and offboarding tasks

Question No : 5

Which of the following prevents forced entry into a building?

A.PIV card
B.Motion-activated lighting
C.Video surveillance
D.Bollard

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A bollard is a sturdy physical barrier―often a steel or concrete post―designed to prevent vehicles or unauthorized individuals from ramming into or entering secure areas of a building. It provides physical security and is commonly used outside entrances to prevent forced entry.
A. PIV (Personal Identity Verification) cards are used for identity access control, not physical blocking.
B. Motion lighting may deter activity but doesn’t physically prevent entry.
C. Surveillance records activity but cannot stop a forced entry.
Reference: CompTIA A+ 220-1102 Objective 2.4: Compare and contrast physical security measures.
Study Guide Section: Physical security devices ― barriers, bollards, and deterrents

Question No : 6

A support specialist needs to decide whether to install a 32-bit or 64-bit OS architecture on a new computer.
Which of the following specifications will help the specialist determine which OS architecture to use?

A.16GB RAM
B.Intel i7 CPU
C.500GB HDD
D.1Gbps Ethernet

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
The amount of installed RAM is the key factor in determining whether a 64-bit OS is needed. A 32-bit operating system cannot effectively address more than 4GB of RAM. Since this system has 16GB of RAM, a 64-bit OS is required to utilize the full memory.
B. An Intel i7 CPU supports both 32-bit and 64-bit OS installations, so it alone doesn’t determine the need.
C. HDD size does not influence OS architecture selection.
D. Ethernet speed is a network consideration and not related to OS architecture.
Reference: CompTIA A+ 220-1102 Objective 1.4: Given a scenario, choose the appropriate Microsoft OS installation methods and configurations.
Study Guide Section: 32-bit vs. 64-bit system requirements and memory limitations

Question No : 7

An organization is experiencing an increased number of issues. A technician notices applications that are not installed by default. Users are reporting an increased number of system prompts for software licensing.
Which of the following would the security team most likely do to remediate the root cause?

A.Deploy an internal PKI to filter encrypted web traffic.
B.Remove users from the local admin group.
C.Implement stronger controls to block suspicious websites.
D.Enable stricter UAC settings on Windows.

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
If unauthorized or non-standard applications are appearing on systems and users are receiving licensing prompts, it’s likely users are installing software themselves. Removing users from the local administrators group will prevent them from installing software without approval and reduce the likelihood of introducing unapproved or malicious programs.
A. Deploying a PKI helps with secure communications but doesn’t address user software installation rights.
C. Blocking suspicious websites is helpful but doesn’t prevent local installations. D. Stricter UAC may add prompts but can still be bypassed by admin users.
Reference: CompTIA A+ 220-1102 Objective 2.2: Compare and contrast access control methods and user privilege settings.
Study Guide Section: Principle of least privilege and managing local admin rights

Question No : 8

A customer is unable to open some files on their system. Each time the customer attempts to open a file, the customer receives a message that the file is encrypted.
Which of the following best describes this issue?

A.Keylogger
B.Ransomware
C.Phishing
D.Cryptominer

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Ransomware is a type of malware that encrypts the user's files and demands a payment (ransom) for the decryption key. When a user receives a message stating that their files are encrypted and cannot be accessed, ransomware is the most likely cause. The attacker’s goal is to hold the data hostage until the victim pays to restore access.
A. Keylogger records keystrokes and doesn’t encrypt files.
C. Phishing is a social engineering tactic to gather credentials, not to encrypt data.
D. Crypto miner uses system resources to mine cryptocurrency, not encrypt files.
Reference: CompTIA A+ 220-1102 Objective 2.3: Compare and contrast common types of malware and threats. Study Guide Section: Ransomware behavior and user impact

Question No : 9

A user's new smartphone is not staying charged throughout the day. The smartphone charges fully every night.
Which of the following should a technician review first to troubleshoot the issue?

A.Storage usage
B.End of software support
C.Charger wattage
D.Background applications

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Background applications can significantly drain a smartphone’s battery, even when the device is idle. A technician should first review which apps are running in the background and consuming power through the battery usage section of the OS. Disabling or restricting power-hungry apps often resolves poor battery life.
A. Storage usage doesn’t significantly affect battery life.
B. End of software support is unrelated to battery performance unless it's causing inefficient processes, which would still be secondary.
C. Charger wattage affects charging speed, not battery life after charging.
Reference: CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common mobile OS and application issues.
Study Guide Section: Diagnosing battery and app performance issues on mobile devices

Question No : 10

Which of the following is used to apply corporate restrictions on an Apple device?

A.App Store
B.VPN configuration
C.Apple ID
D.Management profile

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A management profile is used to enforce corporate policies on Apple devices. These profiles are installed via an MDM (Mobile Device Management) solution and control access, restrictions, Wi-Fi settings, app installations, and more. They’re critical for managing devices in a business environment.
A. The App Store allows software downloads but doesn’t control policies.
B. VPN configuration is used for secure remote connections, not enforcement of restrictions.
C. Apple ID is for personal account access to Apple services, not corporate device management.
Reference: CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security tools and MDM features. Study Guide Section: Mobile device management and configuration profiles (Apple/iOS)

Question No : 11

A user frequently misplaces their Windows laptop and is concerned about it being stolen. The user would like additional security controls on their laptop.
Which of the following is a built-in technology that a technician can use to enable full drive encryption?

A.Active Directory
B.New Technology File System
C.Encrypting File System
D.BitLocker

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
BitLocker is Microsoft’s full disk encryption technology built into Windows Pro and Enterprise editions. It encrypts the entire drive, protecting data if the device is lost or stolen. BitLocker can use TPM (Trusted Platform Module) and can be configured with PINs or USB keys for added security.
A. Active Directory is for centralized user and policy management in domains.
B. NTFS is the file system format and doesn't provide encryption by itself.
C. EFS (Encrypting File System) encrypts individual files or folders, not the entire drive.
Reference: CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security measures and encryption tools. Study Guide Section: Encryption options ― BitLocker vs. EFS

Question No : 12

Every time a user loads a specific spreadsheet, their computer is temporarily unresponsive. The user also notices that the title bar indicates the application is not responding.
Which of the following would a technician most likely inspect?

A.Anti-malware logs
B.Workstation repair options
C.Bandwidth status as reported in the Task Manager
D.File size and related memory utilization

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
If a system becomes unresponsive while opening a specific spreadsheet, the issue is likely tied to the file’s size or the complexity of its content (e.g., embedded formulas, macros, or graphics). High memory utilization caused by the file can lead to temporary freezing or application "Not Responding" messages. Checking the spreadsheet's file size and monitoring system memory in Task Manager will help isolate performance bottlenecks.
A. Anti-malware logs are important for security troubleshooting but less likely relevant to spreadsheet-related performance issues.
B. Workstation repair is for system-wide problems and not necessary for a single-file issue.
C. Bandwidth relates to network usage and wouldn’t impact opening a local file.
Reference: CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common application issues.
Study Guide Section: Troubleshooting application slowness and performance using Task Manager and resource monitoring tools

Question No : 13

A user is experiencing issues with outdated images while browsing websites.
Which of the following settings should a technician use to correct this issue?

A.Administrative Tools
B.Windows Defender Firewall
C.Internet Options
D.Ease of Access

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Outdated images and website data often result from cached files in the browser. The Internet Options panel in Windows (specifically under the General tab) allows users to clear browsing history, including cached images and files, which forces the browser to load the most current versions of web content.
A. Administrative Tools is used for advanced system management, not browser settings.
B. Windows Defender Firewall controls network traffic and security rules, not caching.
D. Ease of Access provides accessibility features for users with disabilities ― unrelated to web browsing issues.
Reference: CompTIA A+ 220-1102 Objective 3.3: Troubleshoot common software and application issues.
Study Guide Section: Internet Options and browser cache clearing for display issues

Question No : 14

Which of the following describes an attack in which an attacker sets up a rogue AP that tricks users into connecting to the rogue AP instead of the legitimate network?

A.Stalkerware
B.Evil twin
C.Tailgating
D.Shoulder surfing

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
An evil twin is a rogue wireless access point set up to mimic a legitimate Wi-Fi network. Unsuspecting users may connect to it, giving attackers the opportunity to intercept traffic, steal credentials, or install malware. The evil twin often uses the same SSID as the real network to fool users.
A. Stalkerware is spyware installed to track user activity, typically on personal devices.
C. Tailgating is a physical security breach involving unauthorized entry behind someone with access.
D. Shoulder surfing involves observing a person entering confidential data, such as PINs or
passwords.
Reference: CompTIA A+ 220-1102 Objective 2.3: Compare and contrast social engineering and wireless attacks. Study Guide Section: Wireless threats ― rogue APs and evil twin scenarios

Question No : 15

A technician uses AI to draft a proposal about the benefits of new software. When reading the draft, the technician notices that the draft contains factually incorrect information.
Which of the following best describes this scenario?

A.Data privacy
B.Hallucinations
C.Appropriate use
D.Plagiarism

정답:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In the context of artificial intelligence, "hallucinations" refer to instances where an AI system generates information that is plausible-sounding but factually incorrect or entirely fabricated. This is a known limitation of large language models, including generative AI tools.
A. Data privacy refers to the protection of personal or sensitive data, not content accuracy.
C. Appropriate use relates to ethical and policy-based concerns, not factual correctness.
D. Plagiarism involves presenting someone else's work as your own ― this situation is about accuracy, not ownership.
Reference: CompTIA A+ 220-1102 Objective 4.4: Identify basic concepts of scripting and automation. Study Guide Section: AI tools and responsible usage ― hallucinations and fact-checking outputs

CompTIA 220-1202 시험