Question No : 1
What is a key advantage of using VDNs in call centers?
정답:
Question No : 2
What are some potential challenges when managing multiple ACDs? (Select two)
정답:
Question No : 3
Which feature is used to ensure agents are handling the right type of calls in a call center?
정답:
Question No : 4
What is the purpose of Call Work Codes (CWCs) in Avaya CMS?
정답:
Question No : 5
How can exceptions be managed effectively in Avaya CMS? (Select two)
정답:
Question No : 6
What is the role of Trunk Group Selection in call routing?
정답:
Question No : 7
What is a key consideration before implementing configuration changes in CMS?
정답:
Question No : 8
What is the main purpose of scripting in Avaya CMS?
정답:
Question No : 9
What are key considerations when administering agents in a call center environment? (Select two)
정답:
Question No : 10
Which reports can benefit from the use of Call Work Codes? (Select two)
정답:
Question No : 11
What are some best practices for administering VDNs? (Select two)
정답:
Question No : 12
What key configurations should be considered when administering trunk groups? (Select two)
정답:
Question No : 13
What is the purpose of making configuration changes in Avaya CMS?
정답:
Question No : 14
What is a key component in administering agents in Avaya CMS?
정답:
Question No : 15
Why is it important to monitor trunk group utilization in a call center?
정답:
